Anita Flores
Sedro-Woolley,WA
Summary
Developed outstanding communication and organizational skills in a customer-focused environment. Skilled in handling inquiries, billing, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
3
3
years of professional experience
Work History
Collections Specialist
Kelley Create
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled accounts payable tasks, verifying invoices and processing payments accurately.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Medical Receptionist
Skagit Regional Health
01.2022 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
High School Diploma -
Skagit Valley College
Mount Vernon, WA06-2021
Skills
- Credit and collections
- Teamwork orientation
- Bilingual (Spanish)
- Office administration
- Customer/Client relations
- Time management
- Telephone skills
Timeline
Collections Specialist
Kelley Create
12.2022 - Current
Medical Receptionist
Skagit Regional Health
01.2022 - 05.2022
High School Diploma -
Skagit Valley College
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