Anita Friedlander
Clarendon,Texas
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
6
6
years of professional experience
Work History
Dispatcher
Diamond B Energy Services
12.2021 - 08.2023
- Assigned loads to drivers based on designated routes and driver location
- Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors
- Responded quickly to emergency situations involving drivers or vehicles
- Relayed work orders, messages, or information to or from drivers by telephone or two-way radio
- Demonstrated strong problem-solving skills in resolving customer inquiries and complaints
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Monitored GPS systems for real-time tracking of vehicles during transit.
Dispatcher
Mission Petroleum Carriers
06.2018 - 09.2020
- Assigned loads to drivers based on designated routes and driver location
- Efficiently handled all incoming calls from customers inquiring about services or shipment status
- Relayed work orders, messages, or information to or from drivers by telephone or two-way radio
- Monitored routes and locations to verify timely services and accurate information
- Provided timely updates on order status and delivery times to customers and drivers
- Developed and maintained relationships with transport companies
- Responded quickly to emergency situations involving drivers or vehicles.
Front Desk Associate
Holiday Inn Express & Suites Dumas, IHG Hotel
01.2018 - 06.2018
- Was in charge of keeping the front desk area clean and organized
- Greeted guests politely and gave them room keys as well as information on amenities and policies
- Improved customer retention by using quick response and dynamic service skills to build relationships with patrons
- Worked with housekeeping and maintenance staff to respond to guest requests and complaints
- Responded quickly to room requests and other inquiries received through the establishment's website, email, or phone.
Education
GED - General Studies
Frank Phillips College
Borger, TX09.2012
Skills
- Guest Satisfaction
- ASI Front Desk
- Sorting and Labeling
- Time Management
- Hospitality Service
- Checking Reservations
- Cash Handling
- Posting Charges
- Special Requests
- Dispatch Coordination
- Customer Relations
- Dispatch Software
- Critical Thinking
- Effective Communication
- Telephone Etiquette
- Customer Service
- Problem Solving
- Organizational Skills
Additional Information
Experienced customer service representative who can coordinate shipments, dispatches, and manage customer needs. Excellent time management, communications, spreadsheet tracking, customer service, problem resolution, project organization, multi-task management, MS Office proficiency, DOT Regulations
Timeline
Dispatcher
Diamond B Energy Services
12.2021 - 08.2023
Dispatcher
Mission Petroleum Carriers
06.2018 - 09.2020
Front Desk Associate
Holiday Inn Express & Suites Dumas, IHG Hotel
01.2018 - 06.2018
GED - General Studies
Frank Phillips College