Anita Harris
Midland,TX
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
9
9
years of professional experience
Work History
Head Bank Teller
My Community Federal Credit Union
11.2021 - 07.2023
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Streamlined teller operations for improved productivity and increased accuracy in transactions.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Supported branch marketing campaigns by displaying promotional materials prominently within the lobby area.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Branch Operations Manager
American Momentum Bank
06.2014 - 11.2020
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Implemented policies and standard operating procedures for continuous improvement.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Led team of 6 staff members.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Lee High School
Midland, TXSkills
- Work flow planning
- Cash handling expertise
- Staff Management
- Friendly
- Team Player
- Staff Training
- Employee Development
- Customer service awareness
Timeline
Head Bank Teller
My Community Federal Credit Union
11.2021 - 07.2023
Branch Operations Manager
American Momentum Bank
06.2014 - 11.2020
High School Diploma -
Lee High School
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