Chandra McClendon
Gulfport,MS
Summary
Professional banking expert with strong experience leading teller operations and ensuring customer satisfaction. Adept at managing transactions, overseeing staff, and maintaining compliance with banking regulations. Focused on team collaboration and achieving results, with reputation for reliability and flexibility in meeting changing needs. Skilled in financial management, customer service, and problem-solving, bringing balanced mix of leadership and operational efficiency to any banking environment.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Head Bank Teller
Hope Credit Union
Biloxi, MS
12.2024 - Current
- Supervised daily teller operations, ensuring compliance with policies and procedures.
- Mentored junior tellers, fostering a culture of teamwork and customer service excellence.
- Implemented process improvements to enhance transaction efficiency and accuracy.
- Managed cash flow and balancing of teller drawers for operational integrity.
- Trained staff on banking software and systems to optimize service delivery.
- Resolved customer inquiries and issues, effectively building long-term relationships.
- Developed training materials that improved onboarding processes for new tellers.
- Collaborated with management to identify opportunities for product promotion and sales growth.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Supported branch marketing campaigns by displaying promotional materials prominently within the lobby area.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Processed applications for new accounts.
OJT Teller Specialist
Keesler Federal Credit Union
Gulfport, MS
01.2020 - 01.2024
- Performed ATM frontline maintenance and balances the ATMs in the branch or drive through lanes as directed and in accordance with credit union procedures, which has elements of dual control that must be followed.
- Expanded knowledge of bank products and services, ultimately achieving a higher rate of successful cross-selling and referral generation.
- Assisted customers with account management tasks such as transfers, check ordering, and updating personal information.
- Collaborated with team members to achieve branch sales goals and improve overall performance.
- Maintained proficiency in Symitar, COWWW. Synergy. Synapsys.
- Balanced cash fund and check batches daily and assists in balancing disbursed checks, check batches, and bonds.
- Assisted members with account inquiries, demonstrating knowledge of products and services to enhance customer satisfaction.
- Trained new tellers on operational procedures and customer service best practices, fostering a collaborative team environment.
Customer Experience Manager
Guess Clothing Factory
Gulfport, MS
01.2020 - 12.2020
- Oversee store development and customer experiences.
- Manage and train all employees and staff members.
- Develop and provide ongoing feedback as well as coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
Customer Service Manager
Neighborhood Walmart
Gulfport, MS
01.2015 - 01.2020
- Managed and monitored self checkout as well as ensure coverage.
- Monitored and replenished cash registers using cash management.
- Troubleshoot and report faults.
- Train and assist new and current Walmart employees.
- Utilized Customer Service Manage daily checklist.
Manager
Stride Rite (PREMIUM OUTLETS)
Gulfport, MS
01.2005 - 01.2015
- Created work schedules and payroll.
- Implemented store procedures, conducted store sales campaigns, and monitored quality performance and safety protocol.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented and revised store cost saving measures.
- Purchased and maintained office suppled inventories, and always carefully adhered to budgeting practices.
- Led cross-functional teams to improve operational efficiency and streamline processes.
- Developed and implemented strategic plans to enhance productivity and drive organizational growth.
- Oversaw performance metrics, ensuring alignment with company goals and continuous improvement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
No Degree - Nursing
MGCCC
Gulfport, MSSkills
- Customer Service
- Leadership
- Management
- Problem Solving
- Communication
- Teamwork
- Sales
- Decision-making
- Cash handling expertise
- Banking product sales
- Fraud detection proficiency
- Customer relationship building
- Strong work ethic
Certification
- Customer Service Training - 1 year at the Walmart academy
- [Keesler Federal Credit Union] - 3.7 years
Timeline
Head Bank Teller
Hope Credit Union
12.2024 - Current
OJT Teller Specialist
Keesler Federal Credit Union
01.2020 - 01.2024
Customer Experience Manager
Guess Clothing Factory
01.2020 - 12.2020
Customer Service Manager
Neighborhood Walmart
01.2015 - 01.2020
Manager
Stride Rite (PREMIUM OUTLETS)
01.2005 - 01.2015
No Degree - Nursing
MGCCC