Galilea Vargas
Los Angeles,CA
Summary
I am a college graduate with associate degree in interdisciplinary studies. Currently seeking a full-time position with office hours. I have limited personal obligations leading my schedule to be open and flexible. Offering solid foundation in customer service and cash handling, eager to learn and develop in banking environment. Having capacity for quickly understanding banking procedures and regulations, along with proficiency in managing transactions and balancing drawers. Ready to use and develop organizational and interpersonal skills in bank teller role.
Overview
3
3
years of professional experience
Work History
Head Bank Teller
IBC Bank
12.2022 - 06.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed internal banking affairs (consisting of preparing cash shipments and deliveries, balancing US and foreign currency, provide staff support, responding to calls and correspondence, and maintaining an accurate record of all transactions.)
Bookkeeping Assistant
Independent Accountant
08.2021 - 11.2022
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Updated financial records using various software programs for current, accurate accounts.
- Reduced errors in financial records by conducting thorough audits and identifying discrepancies.
Customer Service Representative
Senture
05.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product service or service reports.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllen, TX05-2020
High School Diploma -
La Joya High School
La Joya, TX05-2020
Skills
- Effective communication
- Decision-making
- Professionalism and ethics
- Cash handling expertise
- Customer privacy protection
- Exceptional customer service
- Customer service
- Active listening
Languages
Spanish
Full Professional
Timeline
Head Bank Teller
IBC Bank
12.2022 - 06.2024
Bookkeeping Assistant
Independent Accountant
08.2021 - 11.2022
Customer Service Representative
Senture
05.2021 - 08.2021
Associate of Arts - Interdisciplinary Studies
South Texas College
High School Diploma -
La Joya High School
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