Anita Harrison
Jefferson,OR
Summary
With a proven track record at Brookshires, I excel in customer service excellence and cash handling, showcasing reliability and a strong work ethic. My experience spans multiple roles, significantly enhancing customer satisfaction and operational efficiency. I bring a blend of patience, empathy, and time management skills, committed to fostering positive customer relations and workplace harmony.
Overview
11
11
years of professional experience
Work History
Cashier
Brookshires
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Super 1 Foods
11.2021 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Click List Clerk
Kroger
11.2019 - 10.2021
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Boosted efficiency of order fulfillment process with timely preparation of orders according to customers'' specified pick-up times.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Promoted a positive shopping experience, addressing customer inquiries promptly and professionally.
- Followed sheets to pull out correct items and correct quantities of merchandise.
Hostess
Big Pines Lodge
05.2019 - 09.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress/server
Sammy's Prtimetime
11.2018 - 04.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cook
Bayou Bakery
10.2015 - 04.2019
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Ktchen Manager
the Corkyard
08.2013 - 01.2014
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
Jefferson High School
Jefferson, TX05-1986
Skills
- Customer service
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Time management skills
- Cash handling
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- TABC License
Timeline
Cashier
Brookshires
11.2023 - Current
Cashier
Super 1 Foods
11.2021 - 11.2023
Click List Clerk
Kroger
11.2019 - 10.2021
Hostess
Big Pines Lodge
05.2019 - 09.2019
Waitress/server
Sammy's Prtimetime
11.2018 - 04.2019
Cook
Bayou Bakery
10.2015 - 04.2019
Ktchen Manager
the Corkyard
08.2013 - 01.2014
High School Diploma -
Jefferson High School