Anita Harrison
Jefferson,OR
Summary
With a proven track record at Brookshires, I excel in customer service excellence and cash handling, showcasing reliability and a strong work ethic. My experience spans multiple roles, significantly enhancing customer satisfaction and operational efficiency. I bring a blend of patience, empathy, and time management skills, committed to fostering positive customer relations and workplace harmony.
Overview
11
11
years of professional experience
Work History
Cashier
Brookshires
Jefferson, TX
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Super 1 Foods
Marshall, TX
11.2021 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Click List Clerk
Kroger
Markham, TX
11.2019 - 10.2021
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Boosted efficiency of order fulfillment process with timely preparation of orders according to customers'' specified pick-up times.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Promoted a positive shopping experience, addressing customer inquiries promptly and professionally.
- Followed sheets to pull out correct items and correct quantities of merchandise.
Hostess
Big Pines Lodge
Karnack, TX
05.2019 - 09.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress/server
Sammy's Prtimetime
Jefferson, TX
11.2018 - 04.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cook
Bayou Bakery
Jefferson, TX
10.2015 - 04.2019
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Ktchen Manager
the Corkyard
Jefferson, TX
08.2013 - 01.2014
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
Jefferson High School
Jefferson, TX05-1986
Skills
- Customer service
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Time management skills
- Cash handling
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- TABC License
Timeline
Cashier
Brookshires
11.2023 - Current
Cashier
Super 1 Foods
11.2021 - 11.2023
Click List Clerk
Kroger
11.2019 - 10.2021
Hostess
Big Pines Lodge
05.2019 - 09.2019
Waitress/server
Sammy's Prtimetime
11.2018 - 04.2019
Cook
Bayou Bakery
10.2015 - 04.2019
Ktchen Manager
the Corkyard
08.2013 - 01.2014
High School Diploma -
Jefferson High School