ANITA LEE
Atlanta,GA
Summary
Well-rounded individual dedicated to helping the community through experience ranging from interpretation services with customs and immigration to making resources more accessible for financial planning for both immigrant and non-immigrant populations alike. Employs excellent language, cultural sensitivity, and personal skills. Can effectively handle the needs of 10,000+ customers each day or offer one-on-one assistance by delivering fast, knowledgeable, and compassionate support. Good relationship-building skills, team-oriented instinct, and an enthusiastic learner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Interpreter
TBI Airport Management
12.2020 - Current
- Provide live interpretation between Customs and Border Patrol and passengers including but not limited to simple entry interviews and complex asylum cases at the world's busiest airport
- Provide cultural context to CBP to foster communication and understanding
- Utilize knowledge of different Spanish-speaking cultures, vocabulary, and slang from 14 different Spanish-speaking countries daily
- Maintain pace with native speakers to deliver real-time comprehension
- Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Address medical emergencies and customs operation obstacles
Bookkeeping/Administrative Aide
Abraham Morales
07.2019 - Current
- Maintain accurate and detailed documentation of approximately 3 open accounts, projects, and expenses
- Prepare and distribute invoices
- Handle client correspondence and track records
- Develop and execute record filing system to improve document organization and management
- Utilize Microsoft Office to generate reports, create spreadsheets, and PowerPoint presentations
Enumerator
U.S. Census Bureau
07.2020 - 10.2020
- Travel door-to-door to approximately 35 residences daily in assigned communities and request participation in census interview, clearly explaining process and purpose
- Assist in filling out surveys with complete and accurate information
- Contact respondents in-field to inform and collect population count and demographics
- Assess routes and locations for public record
- Maintain records of houses visited, surveys completed, and allocation of on-the-clock spending
- Engage in approximately 5 hone calls daily to perform follow-up or cold calling in open cases
- Manage time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
Supervisor/Tax Preparer
Martinez & Associates
11.2017 - 07.2019
- Organize and maintain records of sales made
- Determine and keep record of personal and branch goals with corresponding spreadsheets, graphs, and charts
- Organize branch staff’s duties, sales, and short and long-term goals for approximately 4 employees
- Prepare in-person and over-the-phone tax and general customer service to a majority Spanish-speaking community
- Complete and file approximately 100 in-season returns with tax departments at state and federal levels
- Maintain complete records of client tax returns and supporting documentation in secured areas
- Maintain complete records of approximately 30 open cases in more complex situations out of season
- Advocate for and educate a majority Spanish-speaking community for economic literacy and financial planning
Asst. Manager/Main Cashier
Pub Ohio University
01.2016 - 10.2017
- Count registers at start and end of each shift
- Build positive relationships with customers to increase repeat business using interpersonal skills
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Utilize mediation with customers when needed
- Train new staff
- Resolve staff of approximately 20's questions, issues, and disagreements
- Oversee employee performance, foster improvement, and increase efficiency to maintain productivity targets
- Maintain accurate records of stock, supplies, and expenses
Education
Bachelor of Arts - Romance Languages (Spanish And Portuguese)
University of Georgia
Athens, GA05.2015
Skills
- Spanish fluency
- Sight translation
- Cultural sensitivity
- Social perceptiveness
- Oral and written communication
- Customer service
- Records management
- Problem solving
- Professional ethics
- Proficiency with Microsoft Office
Certification
University of Georgia — Medical Interpreter, Spanish
SEPTEMBER 2020
Languages
Spanish
Native or Bilingual
Thai
Native or Bilingual
Portuguese
Limited Working
Timeline
Interpreter
TBI Airport Management
12.2020 - Current
Enumerator
U.S. Census Bureau
07.2020 - 10.2020
Bookkeeping/Administrative Aide
Abraham Morales
07.2019 - Current
Supervisor/Tax Preparer
Martinez & Associates
11.2017 - 07.2019
Asst. Manager/Main Cashier
Pub Ohio University
01.2016 - 10.2017
University of Georgia — Medical Interpreter, Spanish
SEPTEMBER 2020
Bachelor of Arts - Romance Languages (Spanish And Portuguese)
University of Georgia
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