Anita Lewis
Rochester
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CSR
Crash Champions Collision
04.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Auto Detailer
Gerber Collision
07.2022 - 04.2023
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Instituted quality control measures to assess completed jobs before releasing vehicles back to customers, minimizing return visits due to dissatisfaction or incomplete workmanship.
Chef
Chicken Shack
08.2020 - 02.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Set up and broke down kitchen for service.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
DSP
Heritage Christian Services
10.2016 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Assisted nursing staff in daily tasks, contributing to a more efficient work environment and improved patient outcomes.
- Consistently maintained accurate medication records, reducing the risk of medication errors.
- Maintained a clean and organized medication storage area, promoting efficiency and minimizing errors during medication dispensation.
Education
GED -
Rochester Educational Opp Center
Rochester, NY12.2015
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Microsoft Outlook
- Computer Proficiency
- Documentation
- Data Entry
- Scheduling
- Call Management
- Money handling abilities
- Microsoft Excel
- POS systems expert
- Prioritization
Certification
NYS licensed independent auto adjuster
Timeline
CSR
Crash Champions Collision
04.2023 - Current
Auto Detailer
Gerber Collision
07.2022 - 04.2023
Chef
Chicken Shack
08.2020 - 02.2022
DSP
Heritage Christian Services
10.2016 - 02.2020
GED -
Rochester Educational Opp Center
NYS licensed independent auto adjuster
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