Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Generic

Chantel Ware

Kenosha,WI

Summary

Striving for professional growth within a organization where I can showcase my strong interpersonal skills. Eager to contribute positively to team-oriented environment. Leveraging communication skills to exceed customer expectations. Passionate about delivering exceptional service and building lasting relationships with clients. Committed to continuous improvement and dedicated to achieving success in dynamic work setting.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Advisor

Crash Champions Collision Repair Team
10.2024 - Current
  • Assess damaged vehicles with repair technician
  • Search and Order necessary parts
  • Conducted thorough inspections of damaged vehicles to assess the extent of repairs needed
  • Utilized industry-specific software and tools to generate accurate estimates for collision repair costs
  • Communicated effectively with customers, explaining the estimate process and addressing any questions or concerns
  • Collaborated with insurance adjusters and appraisers to negotiate fair and reasonable repair estimates

Service Advisor

Caliber Collision
06.2017 - 10.2024
  • Conducted thorough inspections of damaged vehicles to assess the extent of repairs needed
  • Utilized industry-specific software and tools to generate accurate estimates for collision repair costs
  • Communicated effectively with customers, explaining the estimate process and addressing any questions or concerns
  • Collaborated with insurance adjusters and appraisers to negotiate fair and reasonable repair estimates

Customer Service Manager (CSM)

ABRA Auto Body & Glass
05.2016 - 06.2017
  • Conducted thorough inspections of damaged vehicles to assess the extent of repairs needed
  • Communicated effectively with customers, explaining the estimate process and addressing any questions or concerns
  • Reviewed repair orders and ensured all necessary parts, materials, and labor were included in the estimate

Sales Lead Manager

Soma
05.2016 - 05.2017
  • Greet customers,
  • Provide customers with bra fit, educate customers on our products,
  • Track and document daily sales goals,
  • Stock merchandise, locate and ship merchandise to customers,
  • Coached employees in successful selling methods and encouraged cross-selling for additional products

Documentation Collector/Customer Service

HyperQuest
10.2015 - 03.2016
  • Made outbound calls to body shops, customers and claims adjusters for necessary documents
  • Received photos and estimates via email or fax
  • Contact shops for any missing items such as photos or incomplete estimates
  • Helped customers understand CHOICE process and locate shops in their area
  • Uploaded HQ reviews into GMAC system
  • Uploaded photos and moved assignment to triage
  • Interact with key personnel at shops
  • Email shop with CHOICE information and requirements
  • Made sure that assignments were processed in a timely manner

Education

Certificate - Business Applications

First Institute
Waukegan, IL
08.2004

Diploma -

Waukegan High School
Waukegan, IL
09.2000

Skills

  • Automotive estimating
  • Multitasking and organization
  • Proficient in CCC, Mitchell and Audatex
  • Cash handling expertise
  • Customer service
  • Sales expertise
  • Strong work ethic
  • Strong attention to detail

Certification

  • Driver's License
  • I-CAR Certification
  • Jaguar Land Rover (JLR) Certified

Timeline

Service Advisor

Crash Champions Collision Repair Team
10.2024 - Current

Service Advisor

Caliber Collision
06.2017 - 10.2024

Customer Service Manager (CSM)

ABRA Auto Body & Glass
05.2016 - 06.2017

Sales Lead Manager

Soma
05.2016 - 05.2017

Documentation Collector/Customer Service

HyperQuest
10.2015 - 03.2016

Certificate - Business Applications

First Institute

Diploma -

Waukegan High School

Additional Information

  • Skills
  • Proficient in Microsoft Word, Excel, PowerPoint, Access and Outlook
  • Experience with Lotus Notes
  • Proficient in CCC, Mitchell and Audatex

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