Anita Martinez
Austin,TX
Summary
Accomplished Leasing Consultant at Palomino Apartments, adept in customer service and fair housing regulations. Excelled in building rapport, resulting in increased loyalty and repeat business. Demonstrated proficiency in handling sensitive information and resolving high-stress situations, showcasing exceptional organizational and interpersonal skills. Achieved significant improvements in tenant satisfaction and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Palomino Apartments
01.2017 - 03.2020
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Front Desk Receptionist
Laredo Family Health Center
02.2008 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate and Loan Officer
Ez Pawn Shop
08.2005 - 01.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Secretary
Law Office of Eugene X. Mercier
06.2004 - 07.2005
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Customer Service Representative
Home Depot
03.2003 - 07.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Martin High School
2002 San Bernardo Ave. Laredo, Texas 7804005-2004
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease agreements
- File management
- Leasing and sales
- Phone and email etiquette
- Property tours
- Clear communication
Accomplishments
Obtained leasing Agent Certificates @ Gracehills
Certification
- Property Management Certification (PMC)- Various State Real Estate Commissions.
- Specialist in Housing Credit Management® (SHCM®)- National Affordable Housing Management Association.
- Fair Housing Certification- Various certifying bodies or state agencies.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Palomino Apartments
01.2017 - 03.2020
Front Desk Receptionist
Laredo Family Health Center
02.2008 - 10.2016
Sales Associate and Loan Officer
Ez Pawn Shop
08.2005 - 01.2008
Secretary
Law Office of Eugene X. Mercier
06.2004 - 07.2005
Customer Service Representative
Home Depot
03.2003 - 07.2005
High School Diploma -
Martin High School
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