Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anita McField

Chicago,IL

Summary

Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.

Overview

5
5
years of professional experience

Work History

Care Coordinator

Walmart Healthcare
Hoffman Estates
09.2023 - 11.2024
  • Maintained accurate records of all activities related to care coordination services provided
  • Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
  • Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues
  • Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility

Claim Specialist

MetLife
06.2021 - 09.2023
  • Improved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims
  • Communicated with policyholders, witnesses, and legal counsel to gather information
  • Reviewed insurance claims for accuracy and completeness
  • Maintained up-to-date records of all claims processed in order to meet audit requirements

Customer Service Agent

DoorDash
Chicago, Illinois
04.2020 - 07.2023
  • Oversaw schedules by engaging individuals through text, call and email
  • Collaborated with team members to improve overall live chat performance and customer satisfaction ratings
  • Answered incoming calls, chat messages and email communications to handle product concerns
  • Managed customer calls efficiently in fast-paced call center environment
  • Documented, researched and resolved customer service issues
  • Collaborated across departments to resolve customer-related issues
  • Answered inbound calls to handle various concerns, set appointments.

Education

High School Diploma -

Austin Career Education Center
Chicago, IL
06-2015

Skills

  • Data Entry
  • Documentation
  • Insurance Verification
  • HIPAA Compliance
  • Medical Fraud Detection
  • Case Management
  • CRM Software
  • Critical Thinking
  • Quick Typing
  • Follow-up Skills
  • Call handling
  • Customer service excellence
  • Multitasking
  • Problem-Solving
  • Call center experience

Timeline

Care Coordinator

Walmart Healthcare
09.2023 - 11.2024

Claim Specialist

MetLife
06.2021 - 09.2023

Customer Service Agent

DoorDash
04.2020 - 07.2023

High School Diploma -

Austin Career Education Center
Anita McField