Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anita Milstead

Woodstock

Summary

Dynamic Certified Pharmacy Technician with extensive experience at Mills Pharmacy, excelling in customer service and insurance billing. Proven ability to enhance patient care through accurate prescription filling and problem-solving. Skilled in data entry and pharmacy operations, consistently delivering personalized service that boosts customer satisfaction.

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

18
18
years of professional experience

Work History

Certified Pharmacy Technician

Mills Pharmacy
08.2020 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted and labeled prescriptions with correct item and quantity.

Certified Pharmacy Technician

Target
06.2013 - 08.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Certified Pharmacy Technician

Walmart
10.2007 - 06.2013
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Education

High School Diploma -

West Blocton High School
West Blocton, AL
05-1998

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • Filling prescriptions
  • Compounding techniques
  • Pharmacy operations
  • Certified pharmacy technician (cpht)

Timeline

Certified Pharmacy Technician

Mills Pharmacy
08.2020 - Current

Certified Pharmacy Technician

Target
06.2013 - 08.2020

Certified Pharmacy Technician

Walmart
10.2007 - 06.2013

High School Diploma -

West Blocton High School

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Anita Milstead