Emerging IT professional seeks opportunities to blend technical and project-management skills
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Program Manager
Cherokee Federal
01.2023
Managed a staff of 10 people who provided case management to about 200 refugees
Ensured that all the requirements of the funding sources were fulfilled, and company policies adhered to
Monitored and provided oversight to staff to ensure compliance to agency contracts and client satisfaction
Trained staff in case management and recruited and trained eleven volunteers to assist refugees
Prepared program reports for agency's national office and other funding services
Attended meetings, at both local and national levels, and conducted program presentations
Prepared program reports for the agency's national office and for other funding sources.
Web Development Support Intern
Delta Airlines
05.2021 - 02.2022
Served as project lead and developer to update the web pages of the Engineering Directorate staff
Consulted with staff to gather requirements for each department's web page
Designed pages with focus on functionality and user engagement, producing over 50 new web pages
Wrote, enhanced, and posted informative content for industry conferences and presentations.
Scrum master
Alcon Inc
01.2019 - 02.2021
Lead cross-functional Agile teams of up to 10 members to deliver high-quality software products
Facilitate all Agile ceremonies, including daily stand-ups, sprint retrospectives, and sprint planning
Partner with product owners to ensure clear and effective communication of product backlog priorities
Collaborate with stakeholders to identify and remove obstacles that may impact team productivity
Coach team members in Agile principles and Scrum methodologies to increase their understanding and adoption.
Education
B.S. - Business Administration, Management Information Systems (MIS)
University of Houston Downtown
Houston, Texas
12.2022
Skills
Program Leadership
Policy and procedure improvements
Problem-Solving
Critical Thinking
Certification
Project Management
Scrum master
Technical Skills
MySQL, Microsoft Visual Studio, IBM Rational Software Modeler, Drupal, Microsoft Access, Microsoft Project, Systems Development Lifecycle (SDLC), Agile Development, Entity-relationship Modeling, Project Management, Java, python
Timeline
Assistant Program Manager
Cherokee Federal
01.2023
Web Development Support Intern
Delta Airlines
05.2021 - 02.2022
Scrum master
Alcon Inc
01.2019 - 02.2021
B.S. - Business Administration, Management Information Systems (MIS)