Anita Patti
Placerville,CA
Summary
Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Marshall Medical Centers
Placerville, CA
11.2014 - 03.2023
- Greeted patients upon arrival and provided them with necessary paperwork.
- Resolved customer complaints in a professional manner.
- Resolved conflicts between customers and staff in a professional manner.
- Performed follow up calls to confirm scheduled appointments.
- Assisted physicians and nursing staff by providing administrative support services.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Reviewed patient medical history documents prior to appointment scheduling.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Updated customer information in the database accurately.
- Inputted patient data into the electronic health record system.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
Education
Medical Assistant - Medical Assistant
NCE
Sacramento, CA12-2010
High School Diploma -
El Dorado High School
Placerville, CA06-1976
Skills
- Electronic health records
- Medical terminology
- HIPAA compliance
- Customer service
- Patient care
- Clinical documentation
- Health record management
- Time management
- Effective communication
- Patient scheduling
Certification
- Certification for Medical Assisting
Timeline
Medical Assistant
Marshall Medical Centers
11.2014 - 03.2023
Medical Assistant - Medical Assistant
NCE
High School Diploma -
El Dorado High School
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