Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Anita Rowsey

Anita Rowsey

Hornlake,MS

Summary

Energetic Customer Service Representative experienced in assisting and resolving Customers Issues in quiet & Brick/Mortar settings. Determined, with willingness to learn, possesses helpful with a friendly attitude, Have experience with Chat, Inbound Call, & Outbound Call. Detail- Customer Representative with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Sykes Inc
06.2019 - 12.2023
  • Perform Basic assistance with Banking Account inquiries, overdraft fee inquiries, checking recent transactions with customers and providing helpful and friendly tone while also showing empathy to customers concerns
  • Checked to ensure that appropriate changes were made to resolved customers' problems.
  • Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Technical Support Representative

Apple/Kellyconnect
01.2022 - Current
  • Resigned due to Covid Complications, Treated & Vaccination as of 07/21/22
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and internet

chat VZW Agent

Afni Inc
02.2018 - 05.2019
  • Assisted customers with any account line upgrades, add new lines and de-escalate customers concern with any account's changes
  • Walked customers through online demonstrations to support better understanding of product features
  • Assist customers with online Verizon products, services, and plans
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Maintained excellent attendance record, consistently arriving to work on time
  • Developed and maintained courteous and effective working relationships

Education

Vocatinal With College Courses - Cosmetology Education Instructor

Coahoma Community College, Clarksdale, MS
08.1995

Advanced High School Diploma -

Drew High School, Drew, MS
05.1992

GPA: 4.0

Skills

  • Customer Service
  • Excellent Communication Skills (verbal/written)
  • Team Leader/ Team Player
  • Training/ Coaching/ Mentoring
  • Quality Assurance/Detail Oriented
  • Troubleshooting/Problem Solving Skills
  • Management interaction
  • Tracking and updates
  • Work from Home
  • Typing
  • Customer relations
  • Troubleshooting Network Issues
  • Organizational Skills
  • Technical issues analysis

Additional Information

  • AWARDS , High school National Honor Society Member 9th-12th grade HOSA Club Rising Star & dedicated team member 12th grade Latin Honor Society Member

Timeline

Technical Support Representative - Apple/Kellyconnect
01.2022 - Current
Customer Service Representative - Sykes Inc
06.2019 - 12.2023
chat VZW Agent - Afni Inc
02.2018 - 05.2019
Coahoma Community College - Vocatinal With College Courses, Cosmetology Education Instructor
Drew High School - Advanced High School Diploma,

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Anita Rowsey