Anita Salazar
Lake Havasu City,AZ
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Assistant Manager
Bashas'
Lake Havasu City, AZ
2017.04 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Maintained accurate CRM database by entering and regularly updating client information.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided product knowledge to customers through effective communication.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Responded promptly to customer inquiries about order status or product availability.
- Collaborated closely with colleagues to meet customer needs.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Responded promptly and professionally to feedback, comments and complaints.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Took special orders in person and over telephone, generating additional revenue every month.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Sold or recommended products or services to suit client needs.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Resolved customer complaints promptly and professionally.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Communicated information to customers about product quality, value and style.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with industry regulations and company policies.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Montclair Optometric
1996.04 - 2016.09
Education
Some College (No Degree) - Optometry Assistant
Northwest College
Pomona, CASkills
- Customer service
- CRM database management
- Product knowledge
- Sales collaboration
- Payment processing
- Conflict resolution
- Effective communication
- Team collaboration
- Customer relationship management
- Administrative support
- Order processing
- Problem solving
- Decision-making
- Problem-solving skills
- Adaptability and flexibility
- Product education
- Teamwork
- Conflict mediation
- Route management
- In-store support
- POS systems and ordering platforms
- Employee coaching
Certification
Manager Food Safety
Timeline
Customer Service Assistant Manager
Bashas'
2017.04 - Current
Manager
Montclair Optometric
1996.04 - 2016.09
Some College (No Degree) - Optometry Assistant
Northwest College