Anita Seay
Assistant Store Manager
Madison ,AL
Summary
Accomplished Assistant Store Manager with more than 25 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams. Creates positive working environment and achieves high staff retention rates. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Trader Joe's
Huntsville, AL
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed and executed a successful donation program to the local Feeding America Food bank, resulting in increased donations and donor engagement. The company has donated over 345 million dollars worth of food and beverages- or approximately 69 million meals to communities across the country.
Assistant Store Manager
Kroger
07.2017 - 07.2021
- Responsible for assisting with the overall day-to-day operations of the store including continuous development of effective store associates
- Aspects of the job also include properly staffing the store with highly quality applicants while supporting the company's commitment to a diverse workforce, and at the same time meeting the needs of the business
- Conduct New Hire Orientation, maintain associate records and organize training
- Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards
- Maintained and updated complete records for all personnel, including records, attendance, absenteeism and performance
- Handled customer complaints, requests, and questions promptly to satisfy needs and retain business
- Organized workloads and coordinated schedules to consistently give customers optimal coverage
- Used computer-assisted ordering to order appropriate quantities of merchandise and supplies
- Managed store independently in absence of store manager or assistant manager
- Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels
- Assisted in visual merchandising by building promotional displays
- Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Restaurant Manager
Golden Corral
Huntsville, AL
06.2014 - 07.2017
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Led by example as role model for company core values and company culture
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
- Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Assistant Food Service Manager
US Space and Rocket Center
Huntsville, AL
05.2007 - 07.2014
- Assisted in developing menus based on expressed preferences of client and contract requirements
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over 100 guests.
- Inspected received food items to verify quality, quantity, and freshness of goods received
- Managed food and supplies inventory to keep adequate levels for expected demands
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
- Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up, including maintaining food at the proper temperatures
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits
- Sourced ingredients required for each event based on planned menus for upcoming events
- Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
Assistant Restaurant Manager
Cracker Barrel
Huntsville, AL
03.2004 - 05.2007
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards
- Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Ensured new hire paperwork was completed accurately and reviewed the Equal Opportunity, Open door policy, and Harassment/Discrimination policies with all new hires.
Education
Associate of Applied Science - Human Resource Management
Virginia College
Birmingham, AL09.2011
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Retail Operations
- Performance reviewing
- Project management abilities
- Orientation and training
Timeline
Assistant Manager
Trader Joe's
07.2021 - Current
Assistant Store Manager
Kroger
07.2017 - 07.2021
Assistant Restaurant Manager
Golden Corral
06.2014 - 07.2017
Assistant Food Service Manager
US Space and Rocket Center
05.2007 - 07.2014
Assistant Restaurant Manager
Cracker Barrel
03.2004 - 05.2007
Associate of Applied Science - Human Resource Management
Virginia College