Anita Spruill
Lakeland,FL
Summary
Detailed Loss Prevention professional offering proven history to mitigate credit union theft, loss and waste. Driven and dedicated with 7 years of fraud experience. Employed investigative and communication skills to acquire information and evidence. Knowledgeable in wire fraud, online fraud and check fraud. Uniquely qualified to understand the needs of members and the credit union to deliver risk management solutions.
Overview
13
13
years of professional experience
Work History
Senior Loss Prevention Specialist
Midflorida Credit Union
08.2016 - Current
- Leveraged data analysis tools to identify patterns in theft occurrences, informing proactive measures against repeat offenders of online banking fraud activity.
- Built solid member base by identifying company resources, determining member risk factors and delivering risk management solutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Trained loss prevention staff on daily duties to minimize fraud to Midflorida Credit Union.
- Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
Senior Collections Specialist
Midflorida Credit Union
12.2014 - 08.2016
- Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Processed payments and applied to member account balances.
- Collaborated with cross-functional teams for seamless integration of collections efforts with other business operations.
- Counseled members on payment options and arranged installment agreements.
- Maintained strict compliance with federal regulations and industry best practices to ensure ethical collection practices at all times.
- Worked in call center environment handling manual outbound calls.
- Reduced delinquency rates by developing targeted communication strategies tailored to individual members.
- Maintained accurate records of member accounts, payments and payment plans.
Senior Mortgage Specialist
HSCB, N.A.
05.2011 - 12.2014
- Expedited loan modifications by conducting prompt evaluations of borrower eligibility based on financial documentation provided by the applicant or obtained from third-party sources.
- Monitored pipelines to track and log status of modification documents.
- Contributed to loss mitigation efforts by diligently monitoring payment activity, tracking delinquent accounts, and initiating appropriate follow-up actions when necessary.
- Assisted customers with completing documentation and other paperwork.
- Provided exemplary customer service during all interactions with borrowers, lenders, insurers, and legal representatives within the mortgage ecosystem.
- Developed and maintained relationships with customers, and other third parties.
- Maintained detailed records of borrower communications within the loan servicing system for easy retrieval during internal or external audits or reviews.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Education
Bachelor of Arts - Sociology
University of Central Florida
Orlando, FL12.2025
Associate of Arts -
Hillsborough Community College
Tampa, FL12.2022
Skills
- Staff Training
- Policy Implementation
- Relationship Building
- Fraudulent activities investigations
- Interviews and interrogations
- Investigations
- Loss prevention expertise
- Multitasking
- Problem Resolution
- Attention to Detail
- Multitasking Abilities
- Risk Management
- Internal Theft Prevention
Timeline
Senior Loss Prevention Specialist
Midflorida Credit Union
08.2016 - Current
Senior Collections Specialist
Midflorida Credit Union
12.2014 - 08.2016
Senior Mortgage Specialist
HSCB, N.A.
05.2011 - 12.2014
Bachelor of Arts - Sociology
University of Central Florida
Associate of Arts -
Hillsborough Community College