Anita Stephens
Management
Winnsboro,LA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning and scheduling.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
35
35
years of professional experience
Work History
Assistant Manager
National Vision
Duluth, GA
11.2018 - 08.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Convenience Store Manager
U-Pak-It
Monroe, LA
05.2014 - 05.2018
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased store sales by 20% first 3 months.
Account Manager
Church Point Wholesale
Church Point, LA
05.2013 - 05.2014
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Oversaw 6 new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Educated clients on new products or services to increase customer engagement with brand.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Educator
West Carroll Parish School Board/Caldwell Parish
Oak Grove/Columbia , LA
09.1986 - 05.2012
- Collaborated with adults and children to provide safe and educational experience.
- Built relationships and communicated with parents to provide best learning environment for children.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Developed and implemented engaging lesson plans to keep learner attention.
- Monitored student progress and adjusted instruction to meet individual needs.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement
Restaurant Owner/Operator
Creech’s Fish House
Oak Grove, LA
11.1993 - 12.1998
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Supervised daily activities of restaurant and 9 employees.
- Recruited, hired, and trained talented staff to fill vacancies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Education
Bachelor of Arts - Elementary Education/High School Health & P.E.
Northeast Louisiana University
Monroe, LA05.1985
Skills
- Administration and Reporting
- Scheduling and Coordinating
- Team Leadership
- Recruitment and Hiring
- Managing Operations and Efficiency
- Customer Service and Satisfaction
- Prepare Detailed Reports
- Business Development Understanding
- Closing and Contract Negotiations
- Time Management
- Restaurant Operation
- Managing Reservations and Large Parties
- Health Code Requirements
- Maintain Food Safety
- Sales growth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Manager
National Vision
11.2018 - 08.2021
Convenience Store Manager
U-Pak-It
05.2014 - 05.2018
Account Manager
Church Point Wholesale
05.2013 - 05.2014
Restaurant Owner/Operator
Creech’s Fish House
11.1993 - 12.1998
Educator
West Carroll Parish School Board/Caldwell Parish
09.1986 - 05.2012
Bachelor of Arts - Elementary Education/High School Health & P.E.
Northeast Louisiana University