Anita Tomasek
Schenectady
Summary
Collaborative and skilled regional operations manager with 20+ years of experience providing elite leadership in various fast-paced healthcare office settings. Technically proficient professional with specialized skills and knowledge in dental office operations including insurance, accounts receivable/payable, billing, claims, payroll and human resources. Expertise in implementing key region-wide improvements to achieve financial and operational goals. Motivational and thoughtful leader focused on optimization and growth.
Overview
34
34
years of professional experience
Work History
Regional Operations Manager
The Smilist
Albany
05.2022 - Current
- Oversaw daily operations across multiple dental practices in the region.
- Developed and implemented operational procedures to enhance service delivery.
- Managed inventory and supply chain processes for dental equipment and materials.
- Coordinated training programs for staff to ensure compliance with company standards.
- Analyzed performance metrics to identify areas for operational improvement.
- Collaborated with cross-functional teams to streamline patient management systems.
- Led regional meetings to communicate goals and align team efforts effectively.
- Fostered a positive work environment through effective communication and support initiatives.
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
Office Manager
Zappia & Fryer General Dentistry
Albany
03.2011 - 05.2022
- Managed daily office operations and ensured smooth workflow.
- Coordinated patient scheduling and maintained appointment calendars.
- Oversaw billing processes and handled insurance claims efficiently.
- Supervised administrative staff and provided training as needed.
- Communicated effectively with patients regarding treatment plans and follow-ups.
- Supervised staff members, organized schedules and delegated tasks.
Business Manager
1st Advantage Dental
Albany
08.1998 - 05.2007
- Managed daily operations across multiple dental practices within the organization.
- Analyzed operational workflows to identify areas for process improvement.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Developed and implemented policies and procedures to improve operational efficiency.
- Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
- Implemented successful business strategies to increase revenue and target new markets.
Manager – Claims Department
Kaiser Permanente Quality Assurance
Albany
11.1996 - 08.1998
- Oversaw documentation of policies and procedures related to quality assurance activities.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
Radiology Billing Specialist
Ellis Hospital
Schenectady
07.1993 - 10.1996
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Implemented new policies related to billing processes when required.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Director
Ballston Spa Community Center
Ballston Spa
08.1991 - 06.1993
- Oversaw community program development and implementation at local center.
- Established partnerships with organizations to enhance community services offered.
- Directed marketing efforts to promote programs and increase community engagement.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Education
Associate Degree - Business
Mohawk Valley Community College
Utica, NYSkills
- Microsoft Office
- PracticeWorks
- Eaglesoft
- Dentrix
- Dental Terminology
- Denticon
- Managed a staff of 45
Customer Service And Operational Support Skills
- Excellent skill set to achieve set production goals and quality assurance standards
- Manage accounts receivable functions to adequately facilitate invoicing procedures in accordance with company billing procedures.
- Maintain appropriate confirmation and follow up procedures to deliver elite customer service to patients.
- Created training programs for doctors and employees
Leadership And Management Skills
- Facilitate and manage business operations to ensure proper functionality and efficiency in procedures in regional offices
- Act as a liaison between practice leadership and the executive team to support system-wide initiatives
- Oversee reception and front desk services, maintaining appropriate communication systems in accordance with HIPAA regulations
- Collaborate with management personnel to manage payroll, benefits and other human resources related tasks
- Interview and train new staff, managing all onboarding processes, including the proper trainings relating to office policies and procedures
- Organize interdepartmental meetings to implement new policy/procedures and maintain morale among staff
- Manage internal office reporting and inventory operations to ensure adequate supply
- Work closely with fellow management to facilitate any appropriate disciplinary action needed for associates
- Responsible for ensuring accuracy in coding, billing, insurance and account management procedures
- Prepare, review and manage treatment plans for patients in accordance with dental protocol and procedures
- Assist management with the facilitation of special projects relating to improving office operations
- Facilitate trainings using Transitions Dental program
Timeline
Regional Operations Manager
The Smilist
05.2022 - Current
Office Manager
Zappia & Fryer General Dentistry
03.2011 - 05.2022
Business Manager
1st Advantage Dental
08.1998 - 05.2007
Manager – Claims Department
Kaiser Permanente Quality Assurance
11.1996 - 08.1998
Radiology Billing Specialist
Ellis Hospital
07.1993 - 10.1996
Director
Ballston Spa Community Center
08.1991 - 06.1993
Associate Degree - Business
Mohawk Valley Community College