Melissa H. Lawrence
Dothan,Alabama
Overview
20
20
years of professional experience
Work History
Regional Operations Manager
09.2019 - 02.2023
- Achieved business goals and revenue targets for 7 plasma centers in various locations in
- Alabama, Georgia, and South Carolina
- Overseen daily operations, managing budgets, and setting performance objectives
- Recruited, trained, and supported general managers as well as conducting regular performance appraisals
- Developed and implemented business, marketing, and advertising plans
- Managed internal and external stakeholder relations
- Planed, evaluated, and optimized operations to be efficient and cost-effective
- Ensured products and services comply with regulatory and quality standards
- Ensured company standards and procedures are followed
- Prepared and presented monthly, quarterly analyses, and reports of operations
- Dealt with escalated customer issues and safety reports
- Remotely managed multiple plasma collection centers
- Mentored and developed center staff members
- Maintained thorough familiarity in all collection sites and ensured compliance with state and federal regulations, U.S
- Food and Drug Administration (FDA)-approved Standard Operating
- Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory
- Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP)
- Worked in a partnership with the Regional Quality Manager (RQM)
- Worked with Divisional/Corporate/Center management in the preparation of annual budget and manages facilities to consistently achieve production targets and quality goals at the agreed-upon cost structure
- Travelled 75%, and maintained and submitted mandatory expense reports
- Managed Center Managers to ensure that training and quality goals were met, operational changes were implemented, and center efficiencies were maximized
- Analyzed market donor fees within specific territories
- Performed annual evaluations, developed individual developmental plans and monitored progress.
Center Manager
03.2017 - 09.2019
- MHL
- Melissa H
- Lawrence Pg
- 2 of 8 Developed/facilitated and monitored progress for individual performance improvement plans for Center Managers
- Worked hand in hand with Human Resources Business Partner to investigate and resolve employee matters
- Worked closely with RQM to monitor center Quality Developmental Plan Assisted RQM with Donor Center Asses
- Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals
- Created appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership
- Operated the center and managed employees and operations to the highest standard of ethics and integrity
- Managed staff to ensure that training and quality goals were met and implemented operational changes and maximized center efficiency
- Monitored and evaluated operations including developing action plans to maximize center efficiency and supervising the implementation of process improvements
- Managed headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional Management Team in advance of cyclical and seasonal or situational spikes
- Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
- Provided strategic direction and planning
- Acted as a mentor to assigned team, other center staff and other centers
- Through Assistant Manager, overseen donor selection, plasma collection and shipment and records completion
- Accountable for ensuring the adequate training of production employees and demonstrated how tasks were to be performed to meet company standards
- Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed
- Assured center employees maintained the facility in a neat and clean condition and all equipment was kept in good working order
- Accountable for freezer management, including overseeing plasma shipments and equipment failures
- Required to answer all freezer alarms and deal with them appropriately
- Submitted timely and accurate reports on a daily/weekly basis or as requested
- Developed community representation with regards to all public relations and marketing campaigns to attract and retain donors
- Maintained thorough familiarity and ensured compliance with state and federal regulations, U.S
- Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational
- Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP)
- Accountable for donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S
- Food an
- Melissa H
- Lawrence Pg
- 3 of 8
- Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and
- Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and
- Current Good Manufacturing Practice (cGMP)
- Directed through the Management Team and with Training and Quality staff to ensure that training and quality goals were met
- Built rapport with donors to ensure overall customer satisfaction with the center to support long- term donations
- Worked with Divisional/Corporate management in the preparation of annual budgets and managed facilities to consistently achieve production targets and quality goals at the agreed- upon cost structure
- Controlled center donor funds and ensured that all financial records were accurate and in order
- Identified regulatory deficiencies and in collaboration with the Center Quality Manager implemented immediate corrective action
- Minimized center liability through constant risk management review
- Investigated all unsafe situations and complaints and instituted corrective/preventive action
- Established and maintained the ability to perform all tasks within the center
- Fulfilled the role of production employee when the occasional need arose
- Assumed Regional Management oversight and mentored duties for select facilities/projects or in (Regional Operations Manager’s) ROMs absence
- Performed other duties as required.
Center Manager
KED Plasma
Dothan, AL
01.2016 - 03.2017
- Ensured the compliance of all Center activities with Ked Plasma DCOP’s (Donor Center
- Operating Procedures) and other Company standards and protocols to meet the regulatory requirements of the FDA, EMEA, Customer Specifications, and other regulatory bodies as required
- Included training in all operational areas
- Ensured proper equipment maintenance, calibration, and cleaning schedules as required
- Maintained freezers and refrigerators within required temperature ranges and maintenance requirements
- Manages freezer temperature alerts as necessary
- Ensures the facility was well-maintained, safe, clean, and neat at all times
- Maintained a thorough understanding of State and Federal regulations (e.g., FDA-approved
- Standard Operating Procedures, OSHA, CLIA, International Quality Plasma Program (IQPP)
- Standards, and cGMPs) to maintain the highest production standards and Ensure facility compliance
- Reviewed test results to ensure that abnormal and reactive test results including prompt unit culling and quarantine, computer entry, execution of lookback, and final disposition of the product
- Quality Assurance review as needed regarding Error and Accident (E&A) and Corrective and
- Preventive Actions (CAPA) follow-up and resolution
- Held regular meetings with Quality Assistant Manager (QAM) for revisions and updates to training
- Developed an understanding of Nucleic Acid Testing (NAT) protocols and maintains
- International Quality Plasma Program (IQPP) Viral Marker Standards
- Melissa H
- Lawrence Pg
- 4 of 8 Maintained all aspects of daily center functions including personnel, products, donors, and computers
- Communicated with immediate supervisors of any irregularities within the center and provided constructive information about process improvements
- Minimized center liability through constant risk management review; including the review of
- Medical Incident Reports, minor incident logs, drive effectiveness, and timely corrective actions
- Managed all donor incidences including donor red cell loss, over/under draws, donor reactions and behavioral issues
- Directed donor recruitment techniques and managed customer and donor complaints
- Ensured that product shipments and sample submissions were accurate and performed in accordance with shipping schedules
- Ensured that the center was in compliance with directives on shipping listed in the Donor Center
- Operating Procedure (DCOP) and instructions provided by the corporate logistics group
- Ensured FDA-licensed product; SISPQ (strength, identity, safety, purity, and quality)
- Managed product inventory within the Center with the assistance of Logistics
- Trained, developed and managed all staff in accordance with the Employee Handbook and
- Policy Manual, DCOP’s, Training Manual and other established management guidelines and regulations.
Center Manager
ImmunoTek
Dothan, AL
09.2015 - 01.2016
- Managed all aspects of the center, including, but not limited to, employees, donor retention, production goals, compliance activities, and financial targets
- Ensured compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employees
- Emphasized the importance of safety training and working safely; routinely monitors employees, and ensured work practices were performed safely
- Recruited donors by promoting the center’s operations within the community; plans and implemented special incentive programs to recruit and retain donors
- Maintained a clean and efficient work environment; ensure sufficient operating supplies were available as needed
- Conducted routine internal procedures and documentation audits
- Monitored all marketing and advertising to ensure effective execution of programs for desired results
- Ensured collected products and samples were stored and maintained under established regulations and standard operating procedures
- Maintained confidentiality of all employee, donor, and center information
- Worked collaboratively with employees, peers, and management to achieve business goals
- Communicated continuously and resolved conflicts proactively
- Provided timely feedback on performance and initiated disciplinary action when necessary
- Conducted and facilitated performance evaluations for center staff
- Directed and monitored the performance of outside vendors
- Ensured equipment was maintained, validated, and available to achieve maximum donor flow
- Ensured plasma shipments were ready for pick up at the scheduled time and date
- Melissa H
- Lawrence Pg
- 5 of 8 Ensured responsible staff members were on call for freezer response 24 hours per day, seven days per week
- Developed a mechanism for feedback from donors regarding customer service
- Ensured center internal audits were executed on a routine basis and that corrective actions were completed in the allotted timeframe
- Learned and maintained thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health
- Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good
- Manufacturing Practice (cGMP), and internal Company Procedures
- Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that would be introduced in the future
- Maintained an open line of communication with Management
- Maintained a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
- Accepted performance feedback in a professional manner, Regular attendance and arrived on time to all scheduled shifts and mandatory meetings.
Assistant Manager
09.2014 - 09.2015
- Responsible for all aspects of the donor center in the absence of the Director of Center
- Operations (DCO)
- Responsible for proficiency in all areas of the donor collection process
- Ensured compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employee
- Worked with center leadership to develop action plans to maximize center efficiency
- Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel records
- Determined the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the donor center
- Constructed and submitted timely and accurate reports on a daily/weekly/monthly or as required basis
- Collaborated with the training department to ensure that staff training was facilitated and training goals were met
- Developed and implemented active donor recruitment advertising campaigns to improve production levels
- Managed and developed talent within the donor center
- Participated in the interviewing and assisted in the selection of center staff
- Worked collaboratively with staff, peers, and management to achieve business goals
- Communicated continuously and resolved conflicts proactively
- Provided timely feedback on performances and initiated disciplinary action when necessary
- Participated in the evaluation and review of center staff
- Directed and monitored the performance of outside vendors
- Learned and maintained thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health
- Melissa H
- Lawrence Pg
- 6 of 8
- Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good
- Manufacturing Practice (cGMP), and internal Company Procedures
- Possessed thorough knowledge of applicable Company and departmental policies and procedures as well as learned and followed all policies or procedures that would be introduced in the future
- Maintained a positive and professional demeanor during all interactions with donors, fellow employees, and vendors.
Mobile Team Captain
LifeSouth Community Blood Bank
Dothan, AL
10.2011 - 09.2014
- Duties encompassed achieving daily, weekly and monthly collection goals
- Overseen assigned team’s donor collection functions including recruitment and adherence to quality standards
- Managed blood drives and completed associated process forms
- Supervised staff in the collection of donations, scheduling, phlebotomy duties, navigation of various processing software, and the completion of internal Class B CDL training courses and state licensing
- Ensured blood drives operated safely, smoothly, efficiently and effectively
- Maintained personnel files on each team member while ensuring proper protocols were followed
- Displayed positive customer service skills to both internal and external customers
- Maintained Class B Commercial Driver’s License.
Executive Director
Spectrum Center for Autism and Related Disorders
Dothan, AL
10.2010 - 08.2011
- Reported to the Board President and the Board of Directors of the Spectrum Center for Autism and Related Disorders
- Responsible for the overall outreach and management of the Spectrum Center for Autism and
- Related Disorders, including its staff consisting of 3 speech therapists, 6 Applied Behavior
- Analysis Therapists, 1 Occupational Therapist, 1 nutritionist, and volunteers in addition to all organizational activities
- In support of the mission of the organization, the position incorporated promoting awareness of autism, advocating for improved services in the community, and supporting families
- Day-to-day responsibilities entailed operations of the organization, and implementing new and maintaining current programs/activities, policies, and Board Directives
- Recruited, supervised, and evaluated staff, ensured staff received training necessary to perform duties, and managed work schedules
- Ensured that personnel policies found in the organization’s handbook were followed
- Established new policies in conjunction with Spectrum Center for Autism and Related Disorders
- Board of Directors as identified and appropriate
- Oversaw all administrative, financial, and public affairs activities of the organization, and reviewed insurance submissions
- Credited for recognizing autism as a treatable disorder which led to the Founder of Spectrum
- Center for Autism and Related Disorders establishing a scholarship fund to assist parents with financial assistance for therapy sessions
- Melissa H
- Lawrence Pg
- 7 of 8 Orchestrated parent conferences and staff meetings on a weekly basis
- Collected information for the accounting office, made daily bank deposits, and recorded client payments.
Director of Operations
Boys & Girls Club of the Wiregrass, H
Dothan, AL
06.2007 - 09.2010
- Duties included preparation of payroll, screening and performing background checks on new employees
- Complied finances as set forth by the Board and worked with the Board Treasurer and staff bookkeeper to manage financial affairs including budget drafting, record keeping, tracking monthly expenditures, and accounts payable and receivable
- Provided independent auditor with all information necessary to conduct an annual review of the agency
- Worked directly with accounting firm on accounts receivable and accounts payable
- Maintained budgets for active programs and staff members
- Attended and spoke at public engagements both locally and statewide for fund raising purposes sponsored by United Way
- Planned and facilitated statewide trainings for Boy & Girls Clubs Expanded and maintained funding through grant applications, direct giving campaigns and other fundraising activities
- Identified and researched potential funders, including foundation, corporate and government sources, as well as major donor prospects
- Represented the organization as the liaison for community relations
- Established and maintained a rapport with parents, kids, donors and community leaders
- Reported to the Board President and the Board of Directors of the Boys & Girls Club of the
- Wiregrass
- Melissa, Lawrence Pg
- 8 of 8
Area Director
Henry County
05.2005 - 06.2007
- Responsibilities included management of multiple clubs, managing numerous staff and volunteers, training and evaluating performances, building operations, and strengthening relationships amongst parents, donors, and community leaders
- Secured locations to establish two new Clubs in Henry County
- Staffed and created a Community Vision for the future of the organization
- Administered numerous grants (federal, state, and local)
- Counseled youth ages 5 to 18 years old
- Performed general office management duties.
Executive Director
Joe H. McMullan unit, the Boys and Girls Clubs of the Wiregrass
, AL
07.2004 - 05.2005
- Planned and implemented Boys & Girls Clubs of America programs
- Developed a strong Homework Help initiative for hundreds of youth ages 5 to 18 years of age
- Tracked and maintained records of grant applications and awards
- Managerial duties consisted of opening and closing site daily
- Conducted National background checks on all volunteers and employees in the five Clubs throughout the three county areas (Houston, Henry, and Geneva)
- Interviewed and counselled with employees, as well as supervised and trained them.
Program Director
01.2003 - 07.2004
- Planned, promoted, and implemented a summer program that served 350 youth Managed 15 volunteers and 25 staff members
- Coordinated field trips, collaborated with other agencies and organized various programs
- Created a successful homework and recreation after school program for over 150 youth
- Designed and implemented a New Member Orientation for new members and parents.
Director
- Altogether, eight years as Director of non-profit organizations, participating in a number of public speaking engagements and countless public relations / fundraising events
- Managed several after school and summer programs
- Management experience incorporated 9 years in the plasma industry overseeing multiple operations in the southeast region of the U.S.
Director & Management Career History
Grifols
Atlanta, GA
Education
Bachelor of Science - Criminal Justice, Sociology
Troy State University
12.2001
Skills
- Software / Database Skills
- Access
- Membership
- Tracking System
- Clinic Source
- Hemasphere
- IBBS
- Microsoft Office
- Excel
- Publisher
- Power Point
- Word
- MS Teams
- Office 365
- OneDrive
- OneNote
- DMS
- NexGen
- NexLynk
- ADP
- Concur
- Master Control
- ComplianceWire
- TrackWise
- GDP
- EQue
Timeline
Regional Operations Manager
09.2019 - 02.2023
Center Manager
03.2017 - 09.2019
Center Manager
KED Plasma
01.2016 - 03.2017
Center Manager
ImmunoTek
09.2015 - 01.2016
Assistant Manager
09.2014 - 09.2015
Mobile Team Captain
LifeSouth Community Blood Bank
10.2011 - 09.2014
Executive Director
Spectrum Center for Autism and Related Disorders
10.2010 - 08.2011
Director of Operations
Boys & Girls Club of the Wiregrass, H
06.2007 - 09.2010
Area Director
Henry County
05.2005 - 06.2007
Executive Director
Joe H. McMullan unit, the Boys and Girls Clubs of the Wiregrass
07.2004 - 05.2005
Program Director
01.2003 - 07.2004
Director
Director & Management Career History
Grifols
Bachelor of Science - Criminal Justice, Sociology
Troy State University