Anita Van Der Lee
Vail,AZ
Overview
18
18
years of professional experience
Work History
Membership Sales Agent
AAA Mountain West Group
03.2020 - Current
- Enhanced member satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded member base through effective networking, and relationship-building strategies.
- Helped nesting agents and other peers with listening for best practices when speaking with members
- Resource for peers to assist when help is needed
- De-escalated and resolved member complaints with punctual, polite and professional service.
- Promoted current MAQ, Smart Home and IDC marketing campaigns and promotions.
- Maintained comprehensive product and service knowledge for accurate, informative member advice.
- Followed up on members' inquiries to assess satisfaction with provided solutions.
- Handled and promptly resolved member complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
Emergency Roadside Call Receiver
AAA Mountain West
09.2017 - 03.2020
- Enhanced member satisfaction by efficiently handling incoming calls and addressing caller inquiries.
- Boosted call center performance, consistently meeting or exceeding daily call volume targets.
- Maintained high-quality service standards by adhering to company policies and procedures during all interactions.
- Supported team success through consistent collaboration and communication with colleagues and supervisors.
- Contributed to positive workplace culture, fostering strong relationships with coworkers and management staff.
- Delivered exceptional member experiences with a professional demeanor, empathetic listening, and clear communication skills.
- Managed high-stress situations calmly, maintaining composure under pressure while dealing with challenging callers or complex issues.
- Exceeded performance metrics regularly through diligent work ethic, attention to detail, and commitment to delivering exceptional service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Bank Teller
DM Federal Credit Union
01.2006 - 03.2016
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
High School Diploma -
Rubidoux High School
Riverside, CA06.1990
Skills
- Relationship Building
- Member service abilities
- Problem-Solving
- Member Complaint Resolution
- Problem-solving skills
- Conflict Resolution
- Polite communication skills
- Clear Communication
- Positive Attitude
- Product Sales
- Member service and care
Timeline
Membership Sales Agent
AAA Mountain West Group
03.2020 - Current
Emergency Roadside Call Receiver
AAA Mountain West
09.2017 - 03.2020
Bank Teller
DM Federal Credit Union
01.2006 - 03.2016
High School Diploma -
Rubidoux High School