Overview
Work History
Education
Skills
Timeline
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Anita Van Der Lee

Vail,AZ

Overview

18
18
years of professional experience

Work History

Membership Sales Agent

AAA Mountain West Group
Tucson, AZ
03.2020 - Current
  • Enhanced member satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded member base through effective networking, and relationship-building strategies.
  • Helped nesting agents and other peers with listening for best practices when speaking with members
  • Resource for peers to assist when help is needed
  • De-escalated and resolved member complaints with punctual, polite and professional service.
  • Promoted current MAQ, Smart Home and IDC marketing campaigns and promotions.
  • Maintained comprehensive product and service knowledge for accurate, informative member advice.
  • Followed up on members' inquiries to assess satisfaction with provided solutions.
  • Handled and promptly resolved member complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.

Emergency Roadside Call Receiver

AAA Mountain West
Tucson, AZ
09.2017 - 03.2020
  • Enhanced member satisfaction by efficiently handling incoming calls and addressing caller inquiries.
  • Boosted call center performance, consistently meeting or exceeding daily call volume targets.
  • Maintained high-quality service standards by adhering to company policies and procedures during all interactions.
  • Supported team success through consistent collaboration and communication with colleagues and supervisors.
  • Contributed to positive workplace culture, fostering strong relationships with coworkers and management staff.
  • Delivered exceptional member experiences with a professional demeanor, empathetic listening, and clear communication skills.
  • Managed high-stress situations calmly, maintaining composure under pressure while dealing with challenging callers or complex issues.
  • Exceeded performance metrics regularly through diligent work ethic, attention to detail, and commitment to delivering exceptional service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Bank Teller

DM Federal Credit Union
Tucson, AZ
01.2006 - 03.2016
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Education

High School Diploma -

Rubidoux High School
Riverside, CA
06.1990

Skills

  • Relationship Building
  • Member service abilities
  • Problem-Solving
  • Member Complaint Resolution
  • Problem-solving skills
  • Conflict Resolution
  • Polite communication skills
  • Clear Communication
  • Positive Attitude
  • Product Sales
  • Member service and care

Timeline

Membership Sales Agent

AAA Mountain West Group
03.2020 - Current

Emergency Roadside Call Receiver

AAA Mountain West
09.2017 - 03.2020

Bank Teller

DM Federal Credit Union
01.2006 - 03.2016

High School Diploma -

Rubidoux High School
Anita Van Der Lee