Anita Williams
Talladega,AL
Summary
Dynamic Housekeeping Manager at Sonesta ES Suites with a proven track record in enhancing cleanliness scores and optimizing labor costs. Skilled in training and mentoring staff while ensuring compliance with health and safety standards. Expert in supply inventory management and committed to delivering exceptional guest relations through effective team coordination.
Professional in hospitality management, bringing valuable experience in overseeing housekeeping operations to ensure top-tier cleanliness and guest satisfaction. Known for fostering collaborative team environment and adapting to evolving demands. Key skills include staff supervision and quality assurance, with commitment to maintaining high standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
8
8
years of professional experience
Work History
Housekeeping Manager
Sonesta ES Suites
09.2017 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 10 housekeepers.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Trained and mentored new staff on cleaning and safety protocols.
Education
High School Diploma -
Talladega County Central High School
Talladega, ALSkills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Scheduling and planning
- Customer service-focused
- Department coordination
- Health and safety compliance
- Performance improvements
- Supervisory skills
- Employee evaluations
- Supply inventory management
- Cost reduction strategies
- Customer service
- Quality assurance
Timeline
Housekeeping Manager
Sonesta ES Suites
09.2017 - Current
High School Diploma -
Talladega County Central High School
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