Anita CAROLYN McDonald

• Reduced errors in accounts receivable by consistently reconciling customer accounts and promptly addressing discrepancies.
• Improved accounts receivable collections by optimizing invoicing processes and following up on outstanding payments diligently.
• Enhanced cash flow by diligently managing accounts receivable and maintaining accurate records.
• Managed accounts receivable, ensuring timely invoicing and accurate record-keeping for improved cash flow.
• Processed payments accurately, balancing daily accounts receivable transactions while maintaining strict confidentiality standards.
• Supported internal audits by providing thorough documentation of accounts receivable transactions and practices.
• Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained good working relationships with vendors and resolved disputes.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Same responsibilities as listed before with this employer. I was asked to come back to my previous employment.