Summary
Overview
Work History
Education
Skills
Timeline
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Anita Grace Coates

Malvern,IA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

In Home Caregiver

Nala Care
Omaha, NE
03.2024 - Current
  • Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.

Customer Service Associate

Walgreens
Omaha, NE
10.2023 - 04.2024
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Server

Sakura Sushi and Hibachi
Council Bluffs, IA
12.2017 - 10.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

GED -

Iowa Western Community College
Council Bluffs, IA
01-2020

Skills

  • Care plan development
  • Schedule management
  • Documentation
  • Customer service
  • Critical thinking
  • Problem resolution
  • Computer skills
  • Product knowledge

Timeline

In Home Caregiver

Nala Care
03.2024 - Current

Customer Service Associate

Walgreens
10.2023 - 04.2024

Server

Sakura Sushi and Hibachi
12.2017 - 10.2023

GED -

Iowa Western Community College

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Anita Grace Coates