Anita Krystine Jeffrey

Oversaw the overall strategies, safety and security, and minimized shortage for up to 24 stores in the Oregon market, managing up to 60 team members and 24 direct reports. Recognized for crisis response leadership and decision making.

• Recruited, hired, and trained asset protection teams in all aspects of the business, including safety, crisis management, internal/external theft and fraud, investigations, team management, inventory control and best practices.
• Led internal and external theft investigations, conducting root cause analysis and deploying corrective action plans to mitigate future incidents.
• Partnered with law enforcement and community organizations in numerous cities and counties, to promote clean, safe, and crime-free neighborhoods.
• Facilitated large group and multi market trainings on addressing disruptive behaviors, verbal de-escalation, and active shooter.
• Leveraged operational data, risk assessments and team need to prioritize store visits and develop strategic action plans to address gaps in best practices.
• Stewarded HR functions, including payroll and budget administration, recruiting, hiring, onboarding, development and performance management for assets protection store teams.
• Coordinated crises responses to the COVID-19 pandemic, protests, overnight burglaries, person on person crimes, disorderly conduct, fires and various other incidents, ensuring safety and security of employees, patrons, and property.

Led and cultivated a safety and security culture within a store location, developing and training teams on crisis and emergency response protocols. Investigated and resolved numerous cases of internal and external theft, audited and investigated stores inventory discrepancies and developed impactful action plans. Peer leader and trainer. Recognized for successful store openings, community partnerships, shortage reduction, and team development.

• Opened and established a downtown location, implementing processes and training team members to ensure immediate and future success.
• Collaborated with community partners to enhance store security and participate in local public safety initiatives, including National night Out, Emergency Preparedness events, and managing Off-Duty Law Enforcement staffing and relationship.
• Interviewed, hired, trained, and managed performance of all assets protection team members, as well as administered payroll and operations budgets.
• Planned and executed crowd management strategies for various events, ensuring the safety and security of customers and staff.
• Educated store business leaders on operational shortages and developed action plans to address deficiencies.
• Performed inventory cycle counts, maintaining accurate accounting of high demand merchandise and investigating discrepancies to drive sales and prevent shortage.