Toni Lazcano
Northridge,CA
Summary
Results-driven professional with extensive experience in asset protection, risk management, and operations. Strong ability to lead and train teams, with exceptional proficiency in surveillance systems and case report writing. Adept at incident reporting and conducting interviews and interrogations. Known for assertive leadership, proactive problem-solving, and articulate communication skills to drive team performance and ensure asset integrity. Adept at fostering collaborative environment while pursuing ambitious goals and maintaining strong focus on achievement. Skilled in emergency response planning, OSHA, crisis management, and shrink reduction. Excels in high-pressure situations and consistently delivers results.
Overview
10
10
years of professional experience
Work History
Assets Protection Business Partner
Target
02.2022 - 08.2024
- Skilled in business financials (e.g., payroll, profit and loss) and driving shortage reduction
- Skilled in driving business and market specific strategies by leveraging data and metrics and partnering with store and district leadership to deliver results
- Experienced managing a remote team in a multi-unit market made up of leaders through multiple layers
- Experienced in influencing talent strategies in a multi-unit market and skills in recruiting, selecting and talent development for hourly and exempt leaders in Assets Protection roles
- Influenced and provided thoughtful feedback to key partners (e.g. District/Store leadership, HR, HQ) to support company and Assets Protection initiatives
- Led, influenced and validated a safe and secure culture by driving physical security process, leading district response in emergency crisis situations and resolving all significant incidents (e.g., robbery, burglary).
- Educated store teams on emergency preparedness and physical security procedures
- Developed and communicated district AP strategies and priorities, including tactical plans, training and expectations
- Established a culture of accountability for the teams through clear expectations and performance management
- Train and validated AP store teams are anticipating and identifying shortage risks in key divisions and developing tactics to reduce shortage and drive profitable sales, and ensure product is in stock and available for our guests
- Drove district results on prevention, resolution and apprehension on theft, both internal and external, according to compliance standards and proper documentation
- Resolved alerts and organized retail crime cases in partnership with field and HQ partners
- Cultivated a guest-centric salesforce to drive sales and efficiency
- Lead a district team of AP store leaders to drive total store sales and increase profitability
- Fostered an inclusive, diverse, safe and secure culture; created an environment of openness, trust and recognition, and rewarded great performance
- Built relationships inside and outside Target, including district and store leaders, law enforcement and industry partners to identify market trends and understand asset protection strategies of competition.
- Led safety programs and best practices within a district and evaluate injury trends to prevent future incidents
- Demonstrated a culture of ethical conduct, safety, and compliance. Led team to work in the same way and hold others accountable to this commitment
- Proven execution skills and ability to drive change
- Operate in an ambiguous and rapidly changing work environment
- Quickly adapt to changing priorities and tasks. Project and process management/ownership experience. Work in high intensity situations with composure and ease
- Solution-based mindset with desire to uncover business gaps and solve problems
- Outstanding written and verbal communication skills
- Establish and maintain cross-functional working relationships
- Experience and knowledge with internal and external theft investigations
- Understanding of retail operations and associated shortage risks
- Experience with crisis response, physical security, safety and compliance programs
Executive Team Leader - Assets Protection
Target
04.2019 - 01.2022
Asset Protection Assistant Manager
Macy's
06.2017 - 03.2019
Asset Protection Assistant Manager
Macys
06.2016 - 07.2017
Asset Protection Detective
Macys
01.2015 - 06.2017
Skills
- Investigation techniques
- Access Control
- Physical Security
- Emergency Response Planning
- Crisis Management
- Shrink Reduction
- Surveillance systems
- Case report writing
- Incident Reporting
- OSHA expert
- Team Training
- Risk Management
- Multi-stakeholder asset management
- Interviews and interrogations
Timeline
Assets Protection Business Partner
Target
02.2022 - 08.2024
Executive Team Leader - Assets Protection
Target
04.2019 - 01.2022
Asset Protection Assistant Manager
Macy's
06.2017 - 03.2019
Asset Protection Assistant Manager
Macys
06.2016 - 07.2017
Asset Protection Detective
Macys
01.2015 - 06.2017
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