Anitra Foreman
Customer Support Specialist II
Columbus,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Chase Bank
Westerville, OH
02.2013 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Mentored junior team members and managed employee relationships.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Collections Representative
MRS&Associates
Westerville, Ohio
12.2011 - 03.2012
- Handled irate customers smoothly to achieve performance targets.
- Accepted and processed customer payments and applied toward account balances.
- Managed daily operations in collections department to ensure timely debt recovery.
Home Practice Trainee II
Park West
Columbus, Ohio
07.2005 - 09.2007
- Facilitated training sessions for new employees on company policies and procedures. Worked directly with MRDD patients,supervised their daily health care needs,monitored their behavior; updated,completed,and processed records,incidence forms,and other necessary paperwork.
Education
High School Diploma -
Northland HS
Columbus, Ohio05-1993
High School Diploma -
Northwest Career Center
Columbus, Ohio05-1993
Skills
- Account updating
- Complaint resolution
- Senior leadership support
- Microsoft office expertise
- Credit card payment processing
- Adaptability and flexibility
- Refunds processing
- Documentation
Timeline
Customer Service Representative
Chase Bank
02.2013 - Current
Collections Representative
MRS&Associates
12.2011 - 03.2012
Home Practice Trainee II
Park West
07.2005 - 09.2007
High School Diploma -
Northland HS
High School Diploma -
Northwest Career Center