ANITRA MALLETT
Memphis,TN
Summary
To obtain a challenging career, were I can demonstrate my strengths, skills and knowledge of working in area of social security appeals. Excellent with verbal and written communication with strong background cultivating positive relationships and exceeding goals.
Overview
13
13
years of professional experience
Work History
Office Manager
Magictax
Memphis, TN
11.2009 - 05.2014
- Providing quality customer service and recognizing customer needs
- Identified sales opportunities by establishing a rapport with customers
- Trained new employees for tax preparing positions
- Ensuring that all prepares process returns correctly
- Processed payroll and bookkeeping
Debt Collector
Regional Adjustment Bureau Inc.
Memphis, TN
10.2001 - 12.2013
- Providing quality customer service
- Answering inbounds calls and made outbound calls to customers
- Locate and monitor overdue accounts
- Record information about financial status of customers and status of collection efforts
- Confer with customers by telephone to determine the reasons for overdue payments
- Arranged for debit repayment or establish repayment base on customer finances
- Process credit, debit and check payments
Case Manager Specialist
The Advocacy Group
Memphis, TN
03.2015 - PRESENT
- Responsible for set up of new cases
- Responsible for filing new claims for Title II online
- Assist with Function Report, Work Report and Pain Questionnaire
- Assist with all medical updates and ordering of medical records
- Assist with preparation of mileage sheets (before Covid) for travel to SSA
- File all appeals
- Prepare file for medical summary
- Prepare file for court hearings
Education
Some College (No Degree) - Business Administration
Strayer University
Memphis, TNSkills
- Administrative Support
- Staff hiring
- Inventory Control
- Expense Reporting
- Billing
- Data Entry
References
References available upon request.
Timeline
Case Manager Specialist
The Advocacy Group
03.2015 - PRESENT
Office Manager
Magictax
11.2009 - 05.2014
Debt Collector
Regional Adjustment Bureau Inc.
10.2001 - 12.2013
Some College (No Degree) - Business Administration
Strayer University