Anitria Holley
Monroe ,LA
Summary
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
9
9
years of professional experience
Work History
Benefits Specialist
CareCentrix
Remote
01.2023 - Current
- Administered employee benefit programs including health, dental, vision, retirement, and leave plans, ensuring accuracy and compliance with policies.
- Assisted employees in understanding and enrolling in benefit options; provided one-on-one support to resolve questions and concerns.
- Processed benefit enrollments, changes, and terminations in HRIS systems with 100% accuracy.
- Collaborated with insurance carriers and third-party vendors to resolve claim and coverage issues quickly.
- Ensured compliance with federal and state regulations (HIPAA, COBRA, FMLA, ACA)
- Delivered excellent customer service, maintaining confidentiality while handling sensitive employee information.
Patient Access Representative
Dr.Patterson’s Family Clinic
Monroe, LA
07.2018 - 12.2022
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Resolved discrepancies between hospital systems and third party payers.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Crew Leader
Raising Canes
Monroe, LA
01.2017 - 06.2018
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Skills
- Typing
- Customer service
- Basic computer skills
- Time management
- Problem solving
- Patient Care
- Communication skills
- Microsoft Word
- HIPAA
- Data Entry
- Microsoft Office
- Follow-Up Skills
- Attention to Detail
- Coordination and Scheduling
- Insurance Terminology
- Claims Processing
- Insurance Verification
- Medical Terminology Knowledge
- Medical Billing
Timeline
Benefits Specialist
CareCentrix
01.2023 - Current
Patient Access Representative
Dr.Patterson’s Family Clinic
07.2018 - 12.2022
Crew Leader
Raising Canes
01.2017 - 06.2018