Carolyn R. Gibson
Magnolia
Summary
Dependable professional with over 20 years of experience in providing clerical, administrative, and payroll support to Executives, Managers, and Consumers. Possessing the highest degree of integrity; supported by a flawless record of maintaining confidentiality. Excellent interpersonal communication, exceptionally detailed and organized with great follow-through skills.
Overview
17
17
years of professional experience
Work History
Benefits Specialist
ONESOURCE VIRTUAL
05.2022 - Current
- Responsible for accurately and timely updating the status of all assigned cases related to eligibility, enrollment, COBRA, Workday Access/Navigation, Benefits, and/or general HR/Benefit dependent verification and dependent data
- Provide education and guidance regarding benefits programs, policies, and procedures
- Process transactions over the telephone, in person, or via email
- Use Critical Thinking skills to determine when assistance or escalation is required when knowledgebase or tools are insufficient to satisfy inquiries as well as providing professional and timely service to internal and external audit requests
Benefits Enrollment Specialist CCRII
ALIGHT SOLUTIONS
05.2018 - 05.2022
- Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals and/or contributions, and retirement elections
- Answering concerns and questions, educating callers, and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leaves of absence, payroll, and/or human resource-related services
- Creating and updating employee files in the database and communicating with third parties to assist the caller with updates or inquiries
Virtual Technical Support Advisor
RANDSTAD
01.2017 - 04.2017
- Support customers as the first point of contact to resolve their technical and payment issues via phone, email, and chat
- Provide excellent customer service with a demonstrated ability to ensure first-call resolution while maintaining the highest standards of quality and confidentiality
- Document all calls in adherence to compliance as well as customer satisfaction goals
Benefits Specialist CSR
RANDSTAD
09.2015 - 01.2016
- Assist participants with enrolling in their company-provided benefits
- Make updates and changes to participant accounts as needed
- Counsel participants regarding medical, dental, vision, STD/LTD options as well as Life and Accident coverage(s)
- Process 401k/Roth elections, withdrawals/loans/rollovers/distributions
- Ensure that each participant is informed and comfortable with their coverage and DC choices
Delivery Processor
AON Hewitt
03.2014 - 10.2014
- Lead LCC/Delivery Processor for contract/document review, processing, and training
- Manually perform processes that are not automated, requiring plan knowledge, analysis, and interpretation including data manipulation and cleanup
- Support end-to-end enterprise service delivery
- Conduct system audit cleanup including researching and determining reasons for errors and resolving errors
- Consult and coordinate with the Sales & Service Center and other internal functional areas as well as work with Operations to recommend process improvements that were identified from participant issues, recurring audits, process delays, and quality problems
Client Relationship Specialist
Corporate Employment Resources
06.2013 - 01.2014
- Established and maintained employee/payroll records
- Audit timekeeping records for compliance with established standards-maintained time and attendance records entered new hires into the payroll system, posted changes in pay and tax status, pulled time sheets, computed wage and overtime payments, calculated and recorded payroll deductions, processed payroll as well as requests for paycheck advances, garnishment/levy/child support and other court orders and processed terminations
- Invoicing and billing, reconciled payments and expenditures, including payroll, purchase orders, invoices, and statements in compliance with financial policies and procedures
- Ensured correct approval, sorting, coding, and matching of payroll as well as invoices/receipts
- Office/clerical such as filing, coding, posting, and typing, knowledge of word processing, spreadsheet, and database programs, operated all departmental equipment
Consumer Services Administrative Assistant
MHMRA OF HARRIS COUNTY
03.2009 - 11.2011
- Responsible for intake documentation/verification of all consumers requesting IDD services and long-term care services and support
- Creating and implementing new forms and applications: reviewing; entering data; maintaining various databases; collecting demographic, education, and medical documentation
- Perform tracking activities and duties related to the organization of data, data entry, time-keeping, and other office support activities
- Request/review confidential/sensitive documents related to health and finance
- Resolve consumer issues by phone/fax/in-person, forward calls to appropriate staff (when) as required, notify staff of issues and contact the family and/or staff persons regarding identified errors as appropriate
- Code and file documents in the unit’s file system; Prepare reports and other assigned tasks as required
- Coordinate and schedule meetings/appointments
- Perform Yearly Audit compliance (both STATE and Medicaid)
- Demonstrate sensitivity to the cultural diversity of consumers, family members, visitors, and fellow employees
Health Information Technician
MHMRA OF HARRIS COUNTY
03.2009 - 11.2011
- Directly responsible for creating, maintaining, and closing charts
- Retrieving and filing records and documentation; and monitoring form and chartroom supply inventories
- Also, assist in the release of consumer record information as well as with record security
- Maintain and receive records, answer multi-line phones, filing, fax, collect and maintain new hire personnel documents, prepare and verify documents; search for and compile information and data; respond to routine requests; large volume billing for payment processing and reports in CARE system; time keeping and using judgment and initiative to determine necessary response/action in non-routine situations
Payroll Clerk
STALLION OILFIELD SERVICES
11.2007 - 10.2008
- Maintain company payroll documents
- Ensure prompt and accurate processing of all payroll and personnel/medical documents for over 2600 employees
- Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries
- Help implement new and more efficient document organization systems to improve productivity
- Control all data that enters and leaves the filing room in a confidential and professional manner
Education
High School Diploma -
Waco High School
Waco, TX01.1991
Skills
- Typing
- Microsoft Office Suite
- Workday
- Salesforce
- CSPro
- Ceridian
- QuickBooks
- Siebel
- HEAT
- Prolocity
- PeopleSoft
- ADP HR/Payroll
- ProBusiness
- PowerSource II
- Work Station
- Report Smith
- GreatPlains
- QuickTab
- Anasazi
- CARE
Affiliations
American Payroll Association
Software Knowledge And Skills
- Typing
- Microsoft Office Suite
- Workday
- Salesforce
- CSPro
- Ceridian
- QuickBooks
- Siebel
- HEAT
- Prolocity
- PeopleSoft
- ADP HR/Payroll
- ProBusiness
- PowerSource II
- Work Station
- Report Smith
- GreatPlains
- QuickTab
- Anasazi
- CARE
Timeline
Benefits Specialist
ONESOURCE VIRTUAL
05.2022 - Current
Benefits Enrollment Specialist CCRII
ALIGHT SOLUTIONS
05.2018 - 05.2022
Virtual Technical Support Advisor
RANDSTAD
01.2017 - 04.2017
Benefits Specialist CSR
RANDSTAD
09.2015 - 01.2016
Delivery Processor
AON Hewitt
03.2014 - 10.2014
Client Relationship Specialist
Corporate Employment Resources
06.2013 - 01.2014
Consumer Services Administrative Assistant
MHMRA OF HARRIS COUNTY
03.2009 - 11.2011
Health Information Technician
MHMRA OF HARRIS COUNTY
03.2009 - 11.2011
Payroll Clerk
STALLION OILFIELD SERVICES
11.2007 - 10.2008
High School Diploma -
Waco High School
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