Summary
Overview
Work History
Education
Skills
Timeline
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Aniya Brigham

North Augusta,SC

Summary

Dynamic Shift Manager at Bojangles' with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and cash handling, I effectively resolved escalated issues while fostering a collaborative environment. Committed to excellence, I consistently met deadlines and improved service quality through strong communication and decision-making abilities.

Overview

3
3
years of professional experience

Work History

Shift Manager

Bojangles'
10.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Online Grocery Associate

Walmart
04.2024 - 07.2024
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.

Sales Associate

Rack Rooms Shoe Store
08.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

North Augusta High School
North Augusta, SC
08.2022

Skills

  • Communication skills
  • Decision-making
  • Customer service focus
  • Cash Handling
  • Employee training
  • Computer software
  • Team development

Timeline

Online Grocery Associate

Walmart
04.2024 - 07.2024

Shift Manager

Bojangles'
10.2022 - Current

Sales Associate

Rack Rooms Shoe Store
08.2022 - 10.2022

High School Diploma -

North Augusta High School