ANIYA CAMPBELL
Seattle,WA
Summary
Always an outstanding worker with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Hostess
BJ's Restaurant & Brewhouse
Tukwila, WA
01.2019 - 09.2019
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Checked and restocked server areas and organized and got change for front counter.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Answered customer questions about hours, seating and menu information.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Beauty Sales Associate
Target
Tukwila, WA
01.2018 - 03.2018
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers and helped with product questions, selections and purchases.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier /Table Busser
Corner Bakery Cafe
Tukwila, WA
08.2016 - 11.2016
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
High School Diploma -
Foster Senior High School
Tukwila, WA06.2017
Skills
- Warm and Welcoming
- Front- and Back-of-House Coordination
- Front of House Management
- Self-Motivated
- Personable and Friendly
- Highly Organized
- Attention to Detail
- Service-Oriented
- Verbal and Written Communication
- Flexible and Adaptable
- Reliable and Trustworthy
- Opening and Closing Procedures
- Active Listening and Communication
Writer / Video Editor
Writing has always been a passion of mine. I enjoy reading and writing my own stories that I come up with. I also enjoy video editing, which is something I've done since I was in high school. I enjoy taking clips (usually from wrestling) and creating a montage of the coolest people doing the coolest stuff. It is something I've considered as a job someday if the opportunity ever presented itself.
Timeline
Hostess
BJ's Restaurant & Brewhouse
01.2019 - 09.2019
Beauty Sales Associate
Target
01.2018 - 03.2018
Cashier /Table Busser
Corner Bakery Cafe
08.2016 - 11.2016
High School Diploma -
Foster Senior High School