Aniya Combs
North Providence,RI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and quality reviews.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fidelity Investments
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally. averaging about 45 calls daily.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to team lead
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CDL Truck Driver
CVS Distribution
10.2021 - 11.2023
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Operated light trucks to deliver loads as far as 540 miles from home location.
Assistant Manager
Hampton Inn And Suites
06.2017 - 10.2021
- 2 years of Supervising day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, while fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Seasonal Customer Service Cashier
Kohl's
12.2016 - 07.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Science - Accounting And Business Management
Community College of Rhode Island
Warwick, RI07.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Meeting metrics goals
- Computer Proficiency
Timeline
Customer Service Representative
Fidelity Investments
11.2023 - Current
CDL Truck Driver
CVS Distribution
10.2021 - 11.2023
Assistant Manager
Hampton Inn And Suites
06.2017 - 10.2021
Seasonal Customer Service Cashier
Kohl's
12.2016 - 07.2017
Associate of Science - Accounting And Business Management
Community College of Rhode Island