Aniya Couch
Altoona,PA
Summary
Proven team player with a track record of enhancing customer satisfaction at McDonald's through exceptional customer service and efficient problem-solving. Skilled in cash handling and POS systems, I excel in high-pressure environments, consistently meeting deadlines. My experience in community outreach and mentoring underscores my strong communication and organizational abilities.
Community Service Volunteer with background working in service-based programs and nonprofits in Altoona PA. Physically fit and active with flexible schedule and desire to help. Highly energetic, friendly and tireless in supporting others.
Trustworthy and dedicated Crew member with 2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Drive-Thru Cashier
Wendys Restaurant
2023.08 - 2024.02
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Resolved problems with orders quickly and offered refund or replacement.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Balanced cash drawer at beginning and close of shift.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Crew Team Member
McDonald's
2022.04 - 2023.06
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Improved customer satisfaction by consistently providing friendly and efficient service.
Community Service Volunteer
Altoona Area Middle School
2022.09 - 2023.05
- Organized career exploration events, exposing students to diverse professional opportunities and inspiring future goals.
- Contributed to a positive school climate by implementing bullying prevention programs and promoting a culture of respect among students.
- Developed strong rapport with students through active listening skills and genuine interest in their well-being, fostering trust within the counseling relationship.
- Examined, categorized, and sorted incoming documents.
- Handled high volumes of paperwork daily while maintaining attention to detail and accuracy.
- Enhanced filing system efficiency by implementing a color-coded organization method.
- Monitored and updated filing systems to meet organization standards.
Education
High School Diploma -
Altoona Area High School
Altoona, PA06.2023
Skills
- Cleaning and sanitation
- Excellent Communication
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Teamwork and Collaboration
- POS Systems
- Cash Handling
- Cleanliness and hygiene
- Filing systems
- Deadline Management
- File Maintenance
- Customer Engagement
- Youth Mentoring
- Community Outreach
- Answering Phones
- Refunds and exchanges
- Conflict Resolution
- Cash register systems
Certification
- Credit Training from Everfi- April
- financial Wellness from Everfi- April
- Sustainable Investing Essentials from Everfi- April
Timeline
Drive-Thru Cashier
Wendys Restaurant
2023.08 - 2024.02
Community Service Volunteer
Altoona Area Middle School
2022.09 - 2023.05
Crew Team Member
McDonald's
2022.04 - 2023.06
High School Diploma -
Altoona Area High School