Aniya Curtis
Aurora,Illinois
Summary
I have about 5 years of working experience and I am ready to take on new and challenging opportunities. I excel at working with people and children, and my positive and enthusiastic attitude is contagious. My expertise includes customer service, communication, hospitality, organization, as well as food and money handling. I am certified in ServSafe and Basset. My leadership and training abilities are commendable, and I am known for my trustworthiness and ability to handle stress with ease.
Overview
5
5
years of professional experience
Work History
Training Server/Bartender
Twin Peaks Restaurants
04.2022 - Current
- Optimized workflow efficiency through thorough analysis of employee skill gaps and tailored training sessions accordingly.
- Collaborated with management to identify key areas for improvement, devising strategic training initiatives to address identified weaknesses.
- Boosted team performance with comprehensive trainings on communication, collaboration, and conflict resolution techniques.
- Promoted a positive learning environment by cultivating strong relationships with staff members and addressing individual concerns or challenges.
- Maximized employee engagement during trainings by utilizing interactive methods such as role-plays, simulations, and group discussions.
Receptionist
Bomb Nail Bar
11.2021 - 02.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, bookings, emails, and walk-in clients.
- Maintained a well-organized, clean business with updated materials, contributing to a welcoming environment for visitors.
- Stayed on top of appointment scheduling system, reducing wait times and increasing client satisfaction.
- Ensured things remain up to season/trends while keeping everything organized, labeled and clean.
Cashier/Online Grocery Associate
Jewel Osco
06.2021 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. As well as bagging properly.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift managers to solve problems and handle customer concerns.
- Promptly shopped for online customers with precision while being cautious throughout dispensing.
Online Grocery Associate
Walmart
09.2020 - 06.2021
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
Team Member/Party Host/Kitchen Hand
Urban Air Trampoline And Adventure Park
07.2019 - 03.2020
- Increased families satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Maintained an enthusiastic attitude with adults, kids and my peers no matter the circumstances.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High School Diploma -
Oswego East High School
Oswego, IL05.2022
Skills
- Complaint Resolution
- Customer Service
- Continuous Development
- Teamwork and Collaboration
- POS Systems
- Hospitality
- Organization
- Experience with kids
Timeline
Training Server/Bartender
Twin Peaks Restaurants
04.2022 - Current
Receptionist
Bomb Nail Bar
11.2021 - 02.2022
Cashier/Online Grocery Associate
Jewel Osco
06.2021 - 11.2021
Online Grocery Associate
Walmart
09.2020 - 06.2021
Team Member/Party Host/Kitchen Hand
Urban Air Trampoline And Adventure Park
07.2019 - 03.2020
High School Diploma -
Oswego East High School