A'niya Grant

Epic Waters Indoor Water Park

02.2022 - 02.2025

Consistently provided friendly service to promote better customer engagement.
Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
Maintained clean, organized workspace according to operational standards.
Collaborated with team members to ensure smooth operations during high-traffic events.
Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Monitored inventory and notified management of deficiencies or shortages.
Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
Responded to customer complaints to help resolve issues.
Trained 8 new employees and volunteers to operate cash register and properly prepare food.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Summary