Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Aniya Newcomb
Hagerstown,MD
Summary
Overview
2
years of professional experience
Work History
Diakonos Counseling & Consultation Services
Executive Assistant to the Chief Executive Officer
12.2022 - Current
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages.
Conagra Brands
Forming & Frying Operator
04.2022 - 10.2022
Job overview
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Operated multiple machines simultaneously to meet production requirements.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Kept detailed production records and identified hold-ups.
Intelligent Office
Customer Service Representative
07.2021 - 03.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Hagerstown Community CollegeHagerstown, MD
Associate of Science from Dental Hygiene
05.2024
University Overview
- 3.78 GPA
- Dean's List all semesters
Skills
- Quality Control
- Account Management
- Order and Refund Processing
- Quality Assurance Controls
- Technical Support
- Customer Relationship Management
- Medical Terminology
- Recordkeeping Strengths
- Clerical Support
- Legal Terminology
Timeline
Executive Assistant to the Chief Executive Officer
Diakonos Counseling & Consultation Services
12.2022 - Current
Forming & Frying Operator
Conagra Brands
04.2022 - 10.2022
Customer Service Representative
Intelligent Office
07.2021 - 03.2022
Hagerstown Community College
Associate of Science from Dental Hygiene
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