ANIYAH GLOVER
Waldorf
Summary
Service-oriented professional with extensive experience in the business and hospitality sectors. Skilled in coordinating front desk operations to enhance guest satisfaction and optimize productivity. Efficient in identifying challenges and implementing effective solutions. Known for exceptional organizational abilities and a friendly demeanor that fosters positive interactions.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Leading SPO
OPS security Group
03.2026 - 07.2026
- Collaborated with management to assess security needs and develop strategies to mitigate risks.
- Responded promptly to security incidents, effectively managing crises and coordinating with local law enforcement when necessary.
- Trained and supervised new security staff on protocols and emergency procedures to enhance team readiness and response.
- Conducted regular patrols and monitored surveillance systems to ensure safety and security of personnel and property.
- Collaborated with cross-functional teams to achieve project objectives, resulting in improved workflow and team alignment.
UNARMED SPECIAL POLICE OFFICER
Blackout Investigation
Washington
01.2024 - 07.2025
- Maintained visible presence in assigned areas to deter potential wrongdoers and provide assistance to individuals seeking information.
- Monitored visitor behavior to enforce facility policies and address violations, promoting a safe and orderly environment.
- Assisted in maintaining a secure environment for patrons and staff by monitoring access points and reporting suspicious activity.
- Ensured adherence to facility policies by monitoring visitor behavior, enforcing rules, and addressing violations accordingly.
- Maintained accurate records of daily activities, incidents, and patrol findings through detailed incident reports and log entries.
- Monitored premises and enforced safety protocols, contributing to a secure environment for staff and visitors.
Dispatcher
Southern Security
03.2022 - 10.2024
- Managed incoming calls to assess emergency response needs and allocate resources.
- Communicated effectively with team members to ensure timely dispatch of resources.
- Coordinated transportation schedules for security personnel across multiple locations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
ACTING LEAD SPECIAL POLICE OFFICER
Diversified Protection Corporation
Washington
08.2022 - 10.2023
- Guided employees in achieving operational goals, fostering a collaborative team environment.
- Assigned tasks to streamline workflow, enhancing efficiency across teams.
- Delivered exceptional customer service, promoting satisfaction and loyalty among clients.
- Checked in all visitors, ensuring compliance with access policies.
- Facilitated visitor check-in process to enhance security and ensure compliance with access policies., ensuring compliance with access policies.
- Guided employees to achieve operational goals and enhance performance.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Answered phone calls and emails promptly, maintaining professional communication.
- Reported status updates, achievements, and issues encountered during work hours.
FRONT DESK LEAD
AutoMotive and Beyond Plus
Waldorf
05.2020 - 08.2022
- Supervising staff and all front desk activities including setting appointments, consultations, phone calls, and emails.
- Resolved guest inquiries and complaints to enhance customer satisfaction.
- Greet and welcome guests.
- Answer questions and address complaints.
- Managed confidential information and documentation, ensuring accuracy and security of financial data, credit card information, and payroll checks.
- Supervised front desk staff and coordinated activities, including appointments, consultations, phone calls, and emails, to ensure smooth operations.
Technical Recruiter
Wise careers
Glen Burnie
03.2019 - 09.2021
- Partnered with Human Resources, managers, and candidates to negotiate salaries and facilitate onboarding processes
- Manages all candidates, Outreaches and job statuses in recruiting tool
- Typed and sent offer letters to selected candidates after finalizing negotiations
- Collaborated with program managers to identify needs and develop strategic solutions for sourcing candidates with secret clearance up to TS/SCI
FRONT DESK ASSISTANT
Coppin State University
Baltimore
10.2018 - 06.2019
- Executed assigned duties efficiently to support daily business operations.
- Provided clerical support by answering phone calls, managing databases, and drafting correspondence to streamline office processes.
- Handled guest inquiries and complaints with professionalism, providing timely resolutions to enhance customer satisfaction.
- Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
- Resolved guest inquiries and complaints professionally, contributing to improved customer satisfaction.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD, USASkills
- Operational Compliance
- Client Relationship Management
- Excel data management
- Microsoft Office
- Recordkeeping
- Team Leadership
- Conflict resolution
- Customer Service
Certification
- CPR certification
- Handcuff training
- Hand wand training
- Crowd management
Timeline
Leading SPO
OPS security Group
03.2026 - 07.2026
UNARMED SPECIAL POLICE OFFICER
Blackout Investigation
01.2024 - 07.2025
ACTING LEAD SPECIAL POLICE OFFICER
Diversified Protection Corporation
08.2022 - 10.2023
Dispatcher
Southern Security
03.2022 - 10.2024
FRONT DESK LEAD
AutoMotive and Beyond Plus
05.2020 - 08.2022
Technical Recruiter
Wise careers
03.2019 - 09.2021
FRONT DESK ASSISTANT
Coppin State University
10.2018 - 06.2019
High School Diploma -
Thomas Stone High School