Aja Butler
St. Petersburg,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Call Center Representative
John Hopkins Hospital (All Children's)
Saint Petersburg, FL
08.2021 - Current
- Managed a high volume of daily calls, effectively screening, answering, and processing them using a call management system and web-based communications, ensuring timely and safe transfers to the appropriate departments or locations.
- Coordinate referrals to specialists, or other healthcare professionals, as needed, and clearing out old referrals.
- Proficient in reading and interpreting medical records and physicians orders within the E.P.I.C. clinical system to ensure accurate and timely healthcare documentation.
- Scheduled appointments and update patient demographics.
- Assisted with customer requests and answered questions to improve satisfaction.
Caregiver
Direct Care Staff
Clearwater, FL
05.2016 - 08.2021
- Assisted clients with daily living activities and personal care needs.
- Developed individualized care plans based on client preferences and requirements.
- Administered medications and monitored client health conditions regularly.
- Maintained a clean and safe environment for clients at all times.
- Documented client progress and reported any changes to family members.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Front Desk Assistant
St. Pete Pediatrics
Saint Petersburg, FL
04.2017 - 07.2018
- Managed appointment scheduling using electronic health record systems.
- Assisted in patient check-in and check-out processes efficiently.
- Maintained cleanliness and organization of the front desk area daily.
- Answered phone calls and addressed inquiries regarding services and procedures.
- Collected patient information and verified insurance details accurately.
Peer Support Worker
PARC
Saint Petersburg, FL
08.2008 - 04.2016
- Provided emotional support and guidance to individuals in recovery.
- Advocated for clients' rights and needs within the community framework.
- Promoted wellness activities and healthy lifestyle choices among peers.
- Completed day-to-day duties accurately and efficiently.
- Assisted clients with daily living activities and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Education
High School Diploma -
BOCA CIEGA HIGH
Gulfport, FL05-2007
Skills
- CPR certification
- Appointment scheduling
- Customer relationship management
- Healthcare documentation
- Effective communication
- Attention to detail
Certification
CPR/FIRST AID
Timeline
Call Center Representative
John Hopkins Hospital (All Children's)
08.2021 - Current
Front Desk Assistant
St. Pete Pediatrics
04.2017 - 07.2018
Caregiver
Direct Care Staff
05.2016 - 08.2021
Peer Support Worker
PARC
08.2008 - 04.2016
High School Diploma -
BOCA CIEGA HIGH