Tonera McLeod
Greensboro,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Willing to relocate.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Agent II
PDP Group, Inc.
Baltimore, MD
02.2024 - Current
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Collaborated with cross-functional teams to resolve complex customer issues requiring input from multiple departments
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided information as needed
- Maintained confidentiality of sensitive information while handling administrative tasks with professionalism
Gna
Autumn Lake Healthcare
Baltimore, MD
08.2021 - Current
- Assisted with patient transfers, ambulation and mobility.
- Provided vital signs monitoring and reporting.
- Administered medications according to physician orders.
- Maintained accurate records of patient care activities.
- Observed patients for changes in condition or behavior
Customer Service Representative
Anio Healthcare Services
Baltimore, MD
03.2021 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Stock/Inventory
Kohl Warehouse
Baltimore, MD
04.2018 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service, Stock, Shipping and Receiving
Nordstorm Rack
Baltimore, MD
02.2014 - 04.2019
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
Education
High School Diploma - undefined
Carver Vo Tech
06.2013
Skills
- Front desk
- CNA Certification
- Supply Restocking
- First Aid Certification
- Caregiver Relations
- Leadership
- Patient Observation
- CPR Certification
- Room Cleaning and Restocking
- Self Motivation
- Behavior redirection
- HIPAA Compliance
- English
- Customer service
- Databases
- Administrative experience
- Clerical experience
- Care Monitoring
- Payroll
- Order entry
- Infection Control
- Family Education
- POS
- Microsoft Word
- Medical terminology knowledge
- Medical office experience
- Medical Terminology
- Specimen Collection
- Acute care
- Sales support
- Bedsore Prevention
- Debits & credits
- QuickBooks
- Microsoft Outlook
- Patient Assessments
- Blood Sugar Monitoring
- Vital signs monitoring
- Feeding Assistance
- Mobility Assistance
- Teamwork and Collaboration
Certification
- Geriatric Nursing Assistant
- First Aid Certification
- CNA
- CPR Certification
Timeline
Call Center Agent II
PDP Group, Inc.
02.2024 - Current
Gna
Autumn Lake Healthcare
08.2021 - Current
Customer Service Representative
Anio Healthcare Services
03.2021 - 03.2023
Stock/Inventory
Kohl Warehouse
04.2018 - 04.2021
Customer Service, Stock, Shipping and Receiving
Nordstorm Rack
02.2014 - 04.2019
High School Diploma - undefined
Carver Vo Tech