Jasmine Stokes
Chicago,IL
Summary
Knowledgeable and dedicated professional, with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Call Center Support Specialist II
Gt Independence
07.2021 - 02.2024
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Lead CSA for three agencies that the business partners with
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Resolved concerns with products or services to help with retention and drive sales
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Administrative Assistant
Oaklawn Psychiatric
09.2020 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Handled client correspondence and tracked records to foster office efficiency
- Scheduled office meetings and client appointments for staff teams.
Eligibility Specialist
Division Of Family Resources
10.2019 - 09.2020
- Verify all information is gathered accurately and meets State policies
- Obtain release forms and medical records as needed
- Verify income, assets, and other financial/legal documents
- Data entry into State database
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Customer Service Representative
Harris & Harris
05.2018 - 02.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Receptionist
Real Services
10.2017 - 01.2018
- Took accurate messages for staff and management to facilitate open and speedy communication
- Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Front Desk Associate
Southwestern Michigan College
08.2013 - 08.2016
- Arranged special accommodations for guests to maintain optimal satisfaction
- Managed guest check-in and check-out procedures, reservations and payments
- Responded to inquiries and room requests made online, by phone or email
- Greeted, registered and assigned guests to rooms
- Maintained cleanliness and organization of front desk area.
Education
Associate of Applied Science in Criminal Justice -
Southwestern Michigan College
Dowagiac, MI08.2016
Skills
- Filing
- Organizational skills
- Administrative experience
- Payroll
- Business development
- Sales
- Analysis skills
- Microsoft Office
- Research
- Front desk
- Customer service
- Data entry
Assessments
- Spreadsheets with Microsoft Excel, Proficient, 04/01/24, Knowledge of various Microsoft Excel features, functions, and formulas
- Attention to detail, Proficient, 03/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 03/01/23, Responding to customer situations with sensitivity
Timeline
Call Center Support Specialist II
Gt Independence
07.2021 - 02.2024
Administrative Assistant
Oaklawn Psychiatric
09.2020 - 03.2021
Eligibility Specialist
Division Of Family Resources
10.2019 - 09.2020
Customer Service Representative
Harris & Harris
05.2018 - 02.2019
Receptionist
Real Services
10.2017 - 01.2018
Front Desk Associate
Southwestern Michigan College
08.2013 - 08.2016
Associate of Applied Science in Criminal Justice -
Southwestern Michigan College