A'NIYAH WILLIAMS
Memphis,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Vita Mobile
12.2022 - Current
- Interacted with patients to gather and record data prior to blood draws
- Identified patients using proper procedures prior to specimen collection
- Uphold donor confidentiality throughout intake and collection process
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
Product Support (Remote)
Omni Interactions
12.2022 - Current
- Answering calls about a particular product
- Communicating with customers about a particular product
- Using 'chat' to communicate with customers
- Finding a solution to customer needs
- Dealing with difficult customers
- Critical thinking
Clinical Support Associate
Unity Health - White County Medical Center
08.2021 - 12.2022
- Maintained compliance with HIPAA protocols to safeguard patient privacy
- Restocked supplies and cleaned equipment between patients
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Observed and reported unusual symptoms and changes to charge nurse
Manager
Freddy's Frozen Custard & Steakburgers
10.2019 - 06.2022
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
Education
Bachelor of Science - Biology
University of Memphis
12.2025
High School Diploma -
Southwind High School
05.2021
Skills
- Time Management
- Sanitation and Sterilization
- HIPAA
- Data Entry
- Venipuncture
- Critical Thinking
- Conflict Resolution
- Compassionate
- Adaptability
- Order of draw
- Patient Care
- Specimen handling
Certification
- Phlebotomy Technician (PT)
- CPR
Timeline
Phlebotomist
Vita Mobile
12.2022 - Current
Product Support (Remote)
Omni Interactions
12.2022 - Current
Clinical Support Associate
Unity Health - White County Medical Center
08.2021 - 12.2022
Manager
Freddy's Frozen Custard & Steakburgers
10.2019 - 06.2022
Bachelor of Science - Biology
University of Memphis
High School Diploma -
Southwind High School
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