Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Aniyjah Kaina

Kahului

Summary

Proven leader and effective problem-solver with extensive experience in retail and customer service, notably at Buffalo Wild Wings. Excelled in enhancing team performance and customer satisfaction through exceptional people skills and efficient cash handling. Skilled in fostering a positive work environment and driving sales, demonstrating a strong blend of teamwork and retail store operations expertise.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Bath & Body Works
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Overnight Stocker

Walmart
05.2024 - 11.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Do topstock making sure the items on top of the self is organized and pull down items if needed.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.

Shift Manager

Buffalo Wild Wings
11.2023 - 05.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.

Shift Manager

Junbi
04.2021 - 03.2024
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • handled registers with opening and closing the drawers
  • handled any cash problems or register issues

Education

High School Diploma -

Winfree
Richardson, TX
05-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Exceptional customer service
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Cash register operation
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Upselling
  • Retail store operations
  • Cleaning techniques
  • Sales training
  • Guest relations
  • Customer engagement
  • Merchandising

Certification

  • Food Handler's Card – Various State-Specific Health Departments.

Languages

English
Full Professional

Timeline

Sales Associate

Bath & Body Works
09.2024 - Current

Overnight Stocker

Walmart
05.2024 - 11.2024

Shift Manager

Buffalo Wild Wings
11.2023 - 05.2024

Shift Manager

Junbi
04.2021 - 03.2024

High School Diploma -

Winfree

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Aniyjah Kaina