Aniyla Irvin

As a team leader at Coolidge McDonald's. I was there to help others out in different ways, making sure everyone stayed on top of their work, and making sure everything was in order. I also worked with everyone to make sure they would have it down, even though it's a fast-paced job. I always wanted to make sure they were comfortable at their job and wanted them to know it's okay to make some mistakes; that's how you learn, from the mistakes you made. I would always cheer them up if they were having a hard time getting something down, telling them it's okay, we will get it down the next time, or I would work with them until they got it. I never gave up on them, no matter how many mistakes were made, because we are all human, and mistakes happen.

Customer service skills.

• Assisted in resolving customer complaints or issues quickly and efficiently.
• Developed and implemented strategies to enhance team performance, improve processes and boost results.
• Responded promptly to customer inquiries concerning services provided by the crew.

Training Crew Members.

• Trained new hires on job duties, safety protocols, and company policies.
• Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
• Mentored newly hired crew members to prepare each for job roles.

Crew Leader roles,

• Trained new crew members on operational procedures and customer service standards.
• Handled customer complaints and resolved issues to maintain satisfaction.
• Supervised team members during peak hours for efficient service.
• Completed minor adjustments and repairs to assigned equipment.
• Settled issues among crew members by addressing problems immediately and mediating disagreements.
• Gained independent working skills and guided and mentored less experienced team members.