Anja Liddell
Queens,New York
Summary
Dynamic and dedicated professional with exceptional customer service experience at Neiman Marcus Café. Proven ability in conflict resolution and effective communication, ensuring guest satisfaction and smooth operations. Adept at team collaboration and maintaining high standards, consistently enhancing the dining experience while training new staff to uphold service excellence.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Neiman Marcus Café
Garden City, USA
11.2022 - Current
- Greeted and assisted guests with seating, special requests, and reservations, fostering a welcoming atmosphere.
- Collaborated with servers and kitchen staff to manage guest flow, enhancing overall dining experience.
- Trained new hostesses on procedures and customer service standards effectively.
- Maintained cleanliness and organization of dining area, ensuring compliance with hospitality standards.
Restaurant Hostess
The Garden City Hotel
Garden City, USA
05.2022 - 09.2022
- Delivered high-quality customer service by assisting guests with seating arrangements and menu inquiries.
- Resolved guest issues and complaints with professionalism and empathy, enhancing overall dining experience.
- Coordinated event setup for small and large gatherings, ensuring smooth execution and guest satisfaction.
Social Worker Assistant
Stay Keane LCSW
Rego Park, New York
02.2019 - 09.2021
- Performed client intake assessments to identify and prioritize individual needs and concerns.
- Facilitated client access to community resources and support services to enhance overall well-being.
- Ensured accuracy of client records and documentation to uphold compliance with regulations.
Education
Bachelor of Arts - Speech Pathology & Audiology
Lehman College, CUNY
Bronx, NY01-2026
Associate of Arts - Liberal Arts & Sciences
Queensborough Community College, CUNY
Queens, NY06-2023
Skills
- Exceptional Customer Service
- Effective Communication
- Team Collaboration
- Time management
- Conflict resolution
- Emergency safety awareness
- Adaptability initiative
References
References available upon request.
Timeline
Restaurant Hostess
Neiman Marcus Café
11.2022 - Current
Restaurant Hostess
The Garden City Hotel
05.2022 - 09.2022
Social Worker Assistant
Stay Keane LCSW
02.2019 - 09.2021
Bachelor of Arts - Speech Pathology & Audiology
Lehman College, CUNY
Associate of Arts - Liberal Arts & Sciences
Queensborough Community College, CUNY