Anjahla Eley
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Hostess
Buffet Star
Hampton, Virginia
12.2020 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Used cash registers and credit card machines to cash out customers.
- Informed servers of newly seated parties for speedy service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
High School Diploma -
Churchland High School
Portsmouth, VA06.2022
Skills
- Wait List Management
- Large Party Preparation
- High-Volume Dining
- Active Listening and Communication
- Time Management
- Team Player
- Guest Greeting and Seating
- Warm and Welcoming
- Guest Satisfaction
- Guest Interaction
- Good Communication Skills
- Conflict and Complaint Resolution
Languages
Spanish
Native or Bilingual
English
Timeline
Hostess
Buffet Star
12.2020 - 10.2022
High School Diploma -
Churchland High School