Anjali Hayes
Starbucks
Barre,VT
1
Language
1
Certification
1
year of professional experience
Dedicated Customer Service Professional with a strong record in delivering outstanding service and satisfaction. Expertise in managing multiple tasks in high stress environments while fostering teamwork and adaptability. I am committed to maintaining an organized workspace and meeting evolving needs efficiently.
Work History
Server
3 Months- Entered customer orders precisely through POS systems while operating in a fast-paced, stressful environment.
- Aligned with kitchen staff to facilitate timely order delivery and efficient table service.
- Processed payments by balancing checks and handling cash and card transactions efficiently.
- Supported team members during peak service periods, enabling smooth workflow.
- Managed a section of up to 12 tables and served upwards of 600 guests per night.
Shift Supervisor and Barista
7 Months- Led team of employees to achieve smooth and efficient shift operations.
- Monitored sales activities to deliver excellent customer service and uphold product quality.
- Provides customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Delegates barista responsibilities to maintain speed, accuracy, and customer satisfaction throughout busy periods.
- Supervises store operations during assigned shifts, ensuring consistent service standards and workflow coordination.
Server
10 Months- Anticipated customer needs and responded promptly to requests, ensuring superior service delivery.
- Provide superior customer service by anticipating needs and responding promptly to requests.
- Effectively manage large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Greeted and accommodated guests to create positive experiences from initial interaction.
Volunteer Receptionist
2 Months- Operated multi-line telephone system, directing incoming calls to appropriate employees to ensure efficient communication.
- Communicated effectively with diverse callers and residents, adapting language to accommodate varying levels of English proficiency.
- Provided support and reassurance to callers in crisis, helping to alleviate stress and foster a sense of safety.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Managed multi-line phone systems, routed calls, and relayed accurate messages to appropriate staff.
- Greeted visitors, confirmed appointments, and maintained professional front-desk operations.
Education
Diploma - High School Diploma
- Extracurricular Activities: Swim team member, Track and Field Team member, Cheer team manager and member
- Study Abroad: Paris France, French language and culture immersion
- Relevant Coursework: Dual enrollment Criminology
Skills
Exceptional customer service
Collaboration and teamwork
Active listening
Task prioritization
Time management
Attention to detail
Stress management
Critical thinking
Decision-making
Telecommunications
Memory retention
Strong work ethic
Certification
- CPR/First Aid certification
- Lifeguard Certification
- Employee of the month (3x recipient)
Languages
French
Limited Working
Timeline
Server
Idletyme Brewing
08.2026 - CurrentRead More
Shift Supervisor and Barista
Starbucks
04.2026 - CurrentRead More
Volunteer Receptionist
Sisters Inc.
02.2026 - 04.2026Read More
Server
Olive Garden
09.2025 - 07.2026Read More
Middleton High School
Diploma from High School Diploma
Read More