Hi, I’m
Anjana Diyali
Hamilton,OH
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.Responsible and motivated student ready to apply education in the workplace.
Overview
3
years of professional experience
Work History
NordstromCincinnati, Ohio
Tom Ford Counter Manager
10.2022 - Current
Job overview
- Boosted sales revenue by 35.5% in 2023 through strategic product promotion and effective team collaboration.
- Provided exceptional customer service through attentive listening, genuine interactions, and expert knowledge of the products offered at the cosmetic counter.
- Planned ,created,tested and deployed system life cycle methodology to produce high-quality system to meet and exceeds customer expectations.
- Promoted brand loyalty by creating personalized experience for each customers during their visit.
- Relationship with clients resulting in repeat businesses.
- Increased customer satisfaction by providing , exceptional service, and product knowledge.
- Actively participate in ongoing training sessions to remain updated on the latest industrial trends, product, innovation, and sales technique relevant to our cosmetic counter operations.
- Maintain detail records of sales transactions, along with accurate documentations regarding client preference in order to provide consistent service during future visits.
Dillards Department StoreCincinnati, Ohio
Fragrance Specialist
09.2021 - 10.2022
Job overview
- Provided customer service and product knowledge to customers regarding fragrances.
- Organized promotional activities for fragrances such as store events, sampling campaigns, and in-store displays.
- Skilled at working in dependently and collaboratively in a team environment
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help whatever needed.
- Developed detailed product descriptions for all fragrances on website and catalogs.
- Created marketing materials such as flyers, posters, brochures. to advertise fragrances.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
Education
New York Institute of Art And DesignNew York, NY
from Interior Design
05-2025
Skills
- Brand promotion
- Sales analysis
- Sales reporting
- Business development and planning
- Up selling strategies
- Cross selling strategies
- Event Planning
- Product knowledge expertise
- Teamwork and collaboration
Timeline
Tom Ford Counter Manager
Nordstrom
10.2022 - Current
Fragrance Specialist
Dillards Department Store
09.2021 - 10.2022
New York Institute of Art And Design
from Interior Design