Kohry Miller
Mount Juliet,TN
Summary
Experienced sales professional with proven ability to drive revenue growth and build lasting client relationships. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in strategic account management, client negotiations, and market analysis. Renowned for reliability, communication skills, and results-driven mindset.
Overview
19
19
years of professional experience
Work History
Account Executive/ Counter Manager
Clinique
Los Angeles, CA
05.2017 - 01.2026
- Perform daily maintenance tasks including stock work, re-merchandising, displays, price markdowns, merchandise transfers and cleaning.
- Communicate business opportunities that include line performance, stock levels and team motivation and recognition.
- Manage scheduling and execution of vendor events and promotions.
- Provide honest and confident feedback to customers and staff
- Build lasting relationships with customers by contacting them to follow up on purchases, suggesting new products and inviting them to upcoming events.
- Analyzed sales data to identify trends and optimize product placement within the counter.
- Coordinated promotional events, driving increased foot traffic and customer engagement.
- Maintained inventory accuracy through regular audits and efficient stock management practices.
- Fostered strong relationships with clients, enhancing loyalty and repeat business through personalized follow-ups.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Developed and implemented training programs for new staff on product knowledge and sales techniques.
- Led team in providing exceptional customer service and tailored skincare consultations.
Department Supervisor/ Acting Manager
Neiman Marcus
Dallas, TX
07.2013 - 06.2017
- Build and maintain strong vendor relationships to maximize business results.
- Creating schedules for staff to follow and execute according to the needs of the business.
- Set and achieve personal sales goals while supporting the sales and needs of the team.
- Consistently seek new trends and products to act as an expert for the customer.
- Work as a team player to ensure each customer receives the best service and experience possible.
- Build great relationships with customers and co-workers through stellar communication skills and follow through.
- Developed and executed marketing campaigns across multiple channels, enhancing brand visibility.
- Collaborated with cross-functional teams to create engaging content for digital platforms.
- Analyzed market trends to inform strategic planning and optimize campaign effectiveness.
- Managed social media accounts, increasing audience engagement through targeted posts.
- Coordinated events and promotions, ensuring seamless execution and participant satisfaction.
- Oversaw vendor relationships, negotiating contracts to achieve optimal service delivery.
- Conducted competitive analysis to identify growth opportunities and refine marketing strategies.
- Trained junior staff on best practices in marketing operations and campaign management.
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
Visual Merchandising Manager
J. Crew
Nashville, TN
09.2010 - 06.2013
- Build and maintain strong relationships with multiple vendors while maintaining a large knowledge base of all products from every line.
- Setting up and executing the style of multiple displays and promotional items on a weekly basis.
- Building and maintaining relationships with customers who have a passion for the latest style and clothing trends from greeting them in the store and styles to checking in with them later and inviting them to exclusive events and promotions.
- Keeping a calm head when dealing with customer concerns.
- Setting up and achieving personal, vendor and company goals while supporting the goals of other departments.
- Strong product knowledge.
Prestige Manager/ Facial Expert
Ulta
Nashville, Tennessee
07.2007 - 10.2010
- Cultivated relationships with VIP clients to enhance loyalty and engagement.
- Developed tailored beauty consultations to meet individual customer needs.
- Managed inventory levels to ensure product availability for top-tier customers.
- Trained staff on luxury product knowledge and customer service excellence.
- Implemented promotional strategies to elevate brand awareness among prestige clientele.
- Coordinated exclusive events to showcase new products and engage loyal customers.
- Analyzed customer feedback to refine service offerings and improve satisfaction.
- Fostered teamwork among staff to create a cohesive in-store experience for clients.
- Collaborated with other departments to coordinate promotional activities related to prestige management.
- Researched best practices for delivering superior customer experiences through our company's elite offerings.
- Ensured compliance with relevant industry regulations when providing services under our company's prestigious brand name.
Education
Bachelor of Arts - Marketing And Advertising
Johnson And Wales
Providence, RI07-2027
Aesthetics License - Aesthetics
AVEDA
Nashville, TN06.2007
High School Diploma -
Ringgold High School
Ringgold, GA05.2006
Skills
- Product Demonstration
- Operations Analysis
- Product knowledge
- Event coordination
- Visual merchandising
- Sales strategy
- Social media marketing
- Customer relationship management (CRM)
- Brand promotion
- Strategic planning
- Creative direction
- Marketing campaigns
- Marketing campaign development
- Brand development
- Marketing analytics
- Corporate communications
- Advertising management
- Partnership development
- Public and media relations
Languages
Korean
Limited
Japanese
Limited
English
Full Professional
French
Professional
Timeline
Account Executive/ Counter Manager
Clinique
05.2017 - 01.2026
Department Supervisor/ Acting Manager
Neiman Marcus
07.2013 - 06.2017
Visual Merchandising Manager
J. Crew
09.2010 - 06.2013
Prestige Manager/ Facial Expert
Ulta
07.2007 - 10.2010
Aesthetics License - Aesthetics
AVEDA
High School Diploma -
Ringgold High School
Bachelor of Arts - Marketing And Advertising
Johnson And Wales